Amscot - The Money Superstore Bruce B Downs Blvd, Tampa

Amscot - The Money Superstore Reviews

• K

  Korin Smith
  1

  SHOULD BE SHUT DOWN FOREVER Very unprofessional staff! The customer service is very poor, I’ve never been discriminated as such before. The employee’s obviously hate their jobs & it shows! Dont waste your time with them

  Response from the owner

  We apologize for your experience with us! This is not type of service we expect our associates to give to our customers. If you would like to discuss more please give us a call at 1-800-801-4444. We will pass this feedback along to the District Manager so it can be addressed.

• H

  Hemera Holding LLC
  1

  Lady Called herself as a Manager of the branch and her name is Joselyn. She even doesn't know the rule with a very bad attitude.

  Response from the owner

  Thank you for the feedback. We apologize for the experience you had with us and have forwarded your feedback to the District Manager for the area. If you would like to discuss this more, please give us a call at 1-800-801-4444.

• B

  Brenda Garcia
  1

  They deleted my previous review. It’s crazy that they rather ignore the customers and not just talk to their employees on having customer service skills, they don’t know how to handle situations. Their employees will literally attack you and being rude before helping people like that deserve to get fired . Why keep them part of your company and ruin ur name. People are literally going to other places to avoid your representatives. It’s usually the women that work there who feel like they have this power over the customers. It’s disgusting 🤢 .

  Response from the owner

  Brenda-please give us a call at 1-800-801-4444 so we can get more feedback and address your concerns. Thanks for choosing Amscot!

• X

  Xavier
  1

  I been coming to this Amscot location for about a year and it has some of the worst customer service I’ve ever encountered. The employees here do not like to help or answer any questions whether you come in person or call over the phone. I called today to ask the woman at Amscot a question which was rude about answering and in end never even answered my question. I then called the Amscot in Zephyrhills which the man answering the phone has better customer service and actually wanted to help me out with the questions I had. Do Not come to this location , the employees here are rude and I’ve seen it in person how the employees are rude to other customers coming in. It makes no sense how employees in other Amscot locations have employees that know how to be respectful and helpful to their customers but this only location in the area that doesn’t. If these employees hate their jobs this much why don’t you just let someone else that would take this job seriously and provide good customer service. Read the other negative reviews they are not lying they are rude here!!! Amscot should serious close this location down.

  Response from the owner

  Thank you for sharing your recent experience. We’re disappointed anytime we hear that a customer’s visit fell short of the standards we strive to meet. Please allow us the opportunity to address this issue with you at your earliest convenience by calling our customer care line at 1-800-333-6130. We look forward to resolving this for you!

• F

  Frank Furter
  1

  Went to this Amscot to pay a ticket this morning and was met with some of the worst customer service I have ever received.The teller was very rude and Condescending. I was Talked down to from the moment I walked in to the moment I left. If it were not for my strong patience I would of gave here a peace of my mind. I WILL NOT BE RETURNING!!.I’ve seen Several reviews of people going threw the same thing at this establishment.I WOULD HIGHLY RECOMMEND YOU GO TO ANY OTHER AMSCOT IN THE WESLEY CHAPLE/NEW TAMPA AREA! STAY FAR AWAY!!!!!!!!!

  Response from the owner

  Thank you for bringing this to our attention! Our customers mean everything to us, and we pride ourselves on delivering the kind of customer care and attentiveness Amscot has become known for. Please call our customer care line at 1-800-333-6130, so that we can learn more about your recent visit and take the right steps to ensure your next Amscot visit is a great one.

• J

  Joyisall Happy
  1

  This is my fourth time going to this location. The attendant I had this morning 01/04/2019 at 10:20am was rude, unfriendly, all round poor customer service. When I got to amscot this morning I said Good Morning and handed the attendant a paper of the amount I wanted in money orders. The attendant, who was loud and rude asked what I’m going to do with the money. I was super offended! Why would I want to announce to everyone what I was going to do with MY MONEY. Then she said out loud because of the amount I have to ask. GREAT. Now this put me in a very unsafe position because I don’t know who’s listening and possibly may want to rob me once I leave the building. Why wasn’t my ID enough?? So then I kindly asked to have another attendant assist me. Then a gentleman said he’ll assist me, I’m not sure if he was the shift lead or what. Then he to started discussing my last address and also asked what was I going to use the money order for. Why in the world would I want other people to my personal business!!??!! You think if I was going to do something Illegal I was going to state the truth!!?? IDIOT !! Nevertheless I’m NEVER going back!

• o

  office office
  1

  First time I’ve ever used Amscot, and due to the rude representative at the store I used (Bruce b downs, Tampa) I never will again. The women were so rude, even other customers were complaining of rude treatment. In fact she said I can’t do the WesternUnion because I don’t have the right information. I send western union all the time so I know it wasn’t correct. They said the same thing to man next to me, he demanded the manager who told the teller she was mistaken. Rude, horrible people.

• r

  rebecca lynch
  1

  I have had the same experience. There is one particular older African American lady who is VERY RUDE!!! I prefer to now drive miles further away than go this location!!

  Response from the owner

  Thank you for your feedback. We apologize for your experience with us and would love to discuss your visit. Please give us a call at 1-800-801-4444.

• J

  Jacy S
  1

  It's very disappointing that they have staff here that runs their customers off. I live 1 mile from this location and I'd rather drive farther to avoid Toni one of their staff members. I was asking for a money order and I told her the amount and she yelled at me to speak up before I could even say a word she rolled her eyes and assisted the next customer. It's not the first time in had a bad experience with her. She is very rude and angry everytime.

• A

  Abraham Boyd
  5

  friendly stuff, they help you anyway they can. they do free money orders.

  Response from the owner

  Thank you and thank you for being a great customer!