Amscot - The Money Superstore N Wickham Rd, Melbourne

Amscot - The Money Superstore Reviews

• B

  Bakbrakr1
  1

  The guy behind the counter with a Napoleon complex was unbelievable! He stuck to his lie instead of being man enough to fess up that he just needed to feel some kind of power when he insisted on my license to PAY loan instead of asking my name or having me write it down like EVERY SINGLE clerk I've encountered over the last few years. When I called him out on it, he still clung to his lie saying he had to have ID to know who he was dealing with. LIE! I've even sent other ppl in to pay for me plenty of times, an ID is never required to PAY only take out! What a jerk!

  Response from the owner

  Thank you for bringing this to our attention! Our customers mean everything to us, and we pride ourselves on delivering the kind of customer care and attentiveness Amscot has become known for. Please call our customer care line at 1-800-333-6130, so that we can learn more about your recent visit and take the right steps to ensure your next Amscot visit is a great one.

• G

  Gary McDivitt
  5

  Free money orders. Free is right in my price range. Lol

  Response from the owner

  Thank you and thank you for being a great customer!

• N

  No No
  1

  Wasted 20 minutes trying to pay off a cash advance because they took two other people ahead of me that had much longer things to do, they could have quite easily leaned in and asked "hey what are you here for oh I can do that in 5 seconds" but instead they just completely ignored me.

  Response from the owner

  Thank you for your feedback. We apologize you had this experience with us and we will provide your feedback to the District Manager for the area. If you would like to discuss further, please give us a call at 1-800-801-4444.

• J

  Jackie Lewis
  1

  Walked in this morning with a man behind me. A female employee was on the phone, another female was at the desk behind her. I walked up to the employee and took out my ID and a pen. The man next to me took out paper. When she hung up the phone I said "Good morning, I'd like a cash advance, please". She got on the computer and said "I'll be right with you". Another person walked in. All 3 of us in a row, me and the other 2 next to me on my left. She got off the computer, walked past my window to the man next to me and asked if he was just cashing or paying off his loan. She then poked her head over to my cubicle and stated "Just a cash advance, right?" I said "Yes". She then proceeds to help the man!!!! I couldn't believe it😔 I slowly put my ID and pen back into my purse, zipped it up, then slowly turned and walked out. She didn't say a word- I'm confused, but why would she do that???

• M

  Margaret Marchiano
  1

  Horrible experience, rude personnel, do not recommend!!!!! Very unprofessional and the window clerk was very slow took 20 minutes to do a simple transaction!

• T

  Tim Herman
  1

  every except Tania has an attitude at this location. and they charge fees for change that other Amscots dont. so.. just saying

• E

  Edith Bender
  5

  Always there when I need an advance. Yeah they charges higher fees but its worth it

• P

  Patricia Perez
  2

  Everytime I go there, someone always gives me attitude. Really nasty workers

  Response from the owner

  Thank you for sharing your recent experience. We’re disappointed anytime we hear that a customer’s visit fell short of the standards we strive to meet. Please allow us the opportunity to address this issue with you at your earliest convenience by calling our customer care line at 1-800-333-6130. We look forward to resolving this for you!