Amscot - The Money Superstore E Fletcher Ave, Tampa

Amscot - The Money Superstore Reviews

• R

  R Matthews
  5

  I went to your Fletcher and 15th location yesterday and a lady named Tajh assisted me with my cash advance. I am a long time customer with Amscot but this girl should not be in the customer service industry. When she wasn't checking her cell phone, she was talking to the other lady next to her. She had an attitude and was complaining about having to work until 3 on a holiday. Now I don't know about you, but in this new world we are living in, if I was her, I would be thankful to have a job. I won't be coming back to this Amscot, I will go back to the one that I know treats customer's right. REVISED: THANK YOU SO MUCH FOR LISTENING TO MY CONCERNS!

  Response from the owner

  Thank you for your feedback. We are happy we were able to address you concerns and continue to have you as a loyal Amscot customer. We pride ourselves on providing excellent customer service and we appreciate you and your feedback. Thanks again for choosing Amscot!

• e

  eudora coleman
  1

  The most horrible place to ever be. Today is 16th of December @12:52pm, if Amscot cares about its customers, train those who were on duty on this day and said time. They have frowns and talk with disrespect. Very disorganized. Taking forever to serve people. They make you move to the counter and serve people in the very wrong order. They can’t tell who was there before who. Quite an unpleasant environment.

  Response from the owner

  At Amscot, we are always looking for ways to improve our service! We care about each and every experience a customer has in our branches and your feedback helps us to do that. If your issue is still unresolved, please call our customer care line at 1-800-333-6130 so we can further assist you!

• K

  Kristen B
  1

  Lady gets attitude when I don’t know where line starts then u have a face mask on so I can’t hear u and I ask what did u day and u rolling your eyes yelling like I never been to this location so calm down. Been here at 10:43am on July 14,2020 lady with hair in a bob weave style and glasses poor customer service

  Response from the owner

  Thank you for bringing this to our attention! Our customers mean everything to us, and we pride ourselves on delivering the kind of customer care and attentiveness Amscot has become known for. Please call our customer care line at 1-800-333-6130, so that we can learn more about your recent visit and take the right steps to ensure your next Amscot visit is a great one.

• D

  Daniel Dycedaro
  1

  Called to ask if the 24-hour period between cash advances applied to the day I asked them to cash the check or the day the check clears on my bank statement. Was told it only applies to cash, went to a different location and was denied a cash advance due to being in the 24 hour period after the check had cleared on my bank statement. Who is lying to me?

  Response from the owner

  At Amscot, we are always looking for ways to improve our service! We care about each and every experience a customer has in our branches and your feedback helps us to do that. If your issue is still unresolved, please call our customer care line at 1-800-333-6130 so we can further assist you!

• D

  Donna Shields
  5

  The people are always nice and I'm in and out in a timely manner. I don't think I've ever had to wait more than a couple of minutes to be helped. And they give me Tootsie Rolls.

• A

  Alma Feregrino
  1

  I had to wait a very long time for service everyone that came after me left and they still had me waiting on line. Next time I rather take the extra drive to a better facility. Never coming back here

  Response from the owner

  Thank you for sharing your recent experience. We’re disappointed anytime we hear that a customer’s visit fell short of the standards we strive to meet. Please allow us the opportunity to address this issue with you at your earliest convenience by calling our customer care line at 1-800-333-6130. We look forward to resolving this for you!

• L

  Laken S
  1

  I'd give a zero if I can. They are horrible here. They literally will forget you're here waiting and then get an attitude when you ask for help. I was waiting for 15 minutes while other people went ahead. The staff rolled their eyes at me when I waved for help after seeing everyone before me leave. Don't come here.

  Response from the owner

  At Amscot, we are always looking for ways to improve our service! We care about each and every experience a customer has in our branches and your feedback helps us to do that. If your issue is still unresolved, please call our customer care line at 1-800-333-6130 so we can further assist you!

• L

  Leah Beah
  1

  If I could give ZERO stars I would. Terrible customer service, filthy, disgusting store, it's always packed and customer flow is poorly managed. The ONLY location that has EVER asked for my social to get a free money order.

• G

  Guarionex Victoria
  1

  All they do is collect and sell your information. Service is trash. Experience is trash. Staff is trash. I’d rather light my check on fire than come back to these clowns.

  Response from the owner

  Hi Guarionex, thanks for your feedback. We never sell customer's information. We appreciate every customer who chooses Amscot, and we strive to offer all our products and services at a very competitive value along with the convenience and level of service you’ve come to expect. If you would like further information about Amscot’s rates and policies please call our special customer care line at 1-800-333-6130 so that we may assist you further and answer any questions you may have.

• I

  Improving Forever
  1

  THIS LOCATION DOES NOT ACCEPT DEBIT CARDS! Representative Brittney (White heavyset White representative) and a Hispanic representative called members to the front and could not serve us. I will be reporting them to corporate.

  Response from the owner

  At Amscot, we are always looking for ways to improve our service! We care about each and every experience a customer has in our branches and your feedback helps us to do that. If your issue is still unresolved, please call our customer care line at 1-800-333-6130 so we can further assist you!