Ameris Bank N Ponce De Leon Blvd, St. Augustine

Ameris Bank Reviews

• B

  Bobby Welch
  5

  Amber my representative was very thorough understanding and helpful. I am still very concerned about my liability for the money created by the compromise on my previous account. I'm also finding that when I call to check on my new account my PIN number doesn't seem to be working or being accepted which maybe there's a reason for that I will keep trying. Thank you for everything you've done

  Response from the owner

  Bobby, your feedback and rating mean a lot to us. If you're ever in need of more help, please let us know!

• M

  Morgan Powell
  1

  THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I could tell a million stories of how this bank has left me stranded in multiple countries as a solo female traveler without access to my cash. (Dangerous) But I will start with my most recent terrible experience. I was just in Mexico and followed their instructions on a travel notification. I did it on the app and also via a long terrible phone call. My card still wouldn’t work at an ATM and they cut off access to my online banking for trying to sign in from Mexico. I called them back and it was impossible to get a person on the line. (Over an hour) When I finally did I expressed my issue and they claimed I never called them and they assured me my card would work next time. It did not. This process happened 5 or 6 times in my one week stay in Mexico. I spent my vacation on the phone with my bank. They won’t let you access online banking when you are in a foreign country and then want you to guess the exact amount of your last transactions before they will talk to you on the phone. With no online access and no phone customer service access how can I monitor my funds while traveling? After I got back into town I have tried to call the local branch and after an hour, I still could not get a person within my local branch on the phone. They assured me they would have someone call me back as soon as possible (at the latest two business days they said) and nobody ever did. I highly urge everyone to avoid this bank at all costs. If you bank with them you will have zero customer service. I have never experienced anything like it. My dad is a long time business customer with them and he was appalled at the customer service he witnessed one of the days he happened to be around when I was calling them during normal business hours. Do not bank here.

  Response from the owner

  We appreciate you bringing this experience to our attention. If you are willing, please email our Customer Service Center at [email protected] so we can work towards a resolution. We look forward to hearing from you.

• e

  eric walters
  1

  Banked with them throughout the years and have had numerous problems with holding pay, extra fees and numerous overdraft fees on my accounts. I finally switched banks and feel relieved. Good bank to cash a check but horrible to do anything deeper. Customer service is also rude whenever I have to call. My advice would be to use a bigger and more respected credit union.

  Response from the owner

  Eric, we would like the opportunity to address your concerns. Please reach out to us directly at (904) 810-3952 when you have a chance. Thank you, and we look forward to hearing from you.

• L

  Lucia Manetta
  5

  I had an appointment with Polly and my banking needs were ready when I arrived for my appointment. The appointment was easy, Stressless and I am happy with my choice with this new Bank. I recently moved from PA. Thank you.

  Response from the owner

  Lucia - Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call. Have an awesome day!

• t

  tami bassett
  5

  I wanted to say Thank you for your professionalism!! You made my recent experience painless by communicating with me all along the process, explaining everything and guiding me to services that really were the perfect fit for my needs!!!! St. Augustine Branch ROCKS ❤️

  Response from the owner

  Tami, thank you for your kind words about our team and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

• P

  Pat Reames
  5

  Been a customer since it was Prosperty in 1985. Great service. Wouldn't bank anywhere else.

  Response from the owner

  Pat, we are so happy to read such a great review about Ameris Bank! Feel free to reach out to us if you need anything. Have a wonderful day.

• F

  Fl Outdoorsman55
  5

  Polly is the best!!!!! She always makes things very simple with little to no hassle at all. Could not ask for a better experience

  Response from the owner

  Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

• M

  Michael Kypriss
  1

  The credit card servicing company Elan which Ameris Bank uses is the worst I have ever encountered.The online payment is horrible.I have tried 7 months in a row to pay online and have changed my password 6 consecutive months .I am going to pull my business account out of there as well as pay off my credit cards and move on to another bank thank you Michael Kypriss

  Response from the owner

  Michael, it's upsetting to hear that your experience was anything but stellar. Thank you for leaving feedback. Please reach out to our Customer Service Center at 866-616-6020 so we may identify ways to improve your experience.

• A

  Andrew Plummer
  2

  They have problems speaking to Black People as they greet everyone else. Maybe one day we All get along.But, Life Goes On!

• C

  Celeste S
  1

  Drive thru NOT open even though it states it is. This bank sucks!