Amerifirst Home Mortgage - Lakeland E Pine St, Lakeland

Amerifirst Home Mortgage - Lakeland Reviews

• j

  jeremy burchett
  1

  Probably the worst lending experience I have had. Ryan was competent but his team (Annette and Johnathan) is unprofessional and just unable to be assistance to the process. I provided the same documents at least four times in four different email chains and was still being requested for more documents that I sent over. I closed on a Friday and almost didnt get possession of the house the same day because Ryan and his team stopped talking to me and the title company and never sent corrections so I didnt get a final amount until two hours before closing and wasn't able to wire the funds until an hour befor closing. I only obtained a final amount after threatening to sue them which seems excessive that it has to get that for them to do their job. I will be refinancing as soon as I can so I get a loan from actual professionals. Edit: Well Ryan went and made me eat my words. A month after closing I am still signing papers, I have to go to the title company again because this company cannot apparently perform simple task, like email clients and vendors, fax papers or be held responsible for anything. Do yourself a favor just don't ever need or obtain anything from Amerifirst

  Response from the owner

  As a local, independent lender, we work hard to build meaningful relationships with our customers and partners. We’re sorry to hear about your experience with us and we sincerely regret that we missed the mark with you. We take your comments seriously and will be sharing your feedback with members of our team.

• C

  Corinne Montoni
  5

  Everyone I worked with at Amerifirst was so nice and patient. The mortgage process can be stressful but they were there at literally anytime to answer any questions I had. My realtor loved them too and will definitely be recommending them to any future clients she has.

  Response from the owner

  Thank you for sharing this great success story, Corinne! We are thrilled to receive such great feedback.

• G

  Gary Halloran
  5

  I can highly recommend Justin Pry and his team for all your mortgage needs. He was very knowledgeable and made sure all my questions were answered. I got a great rate and best of all no issues with my home loan and my closing. He is the Best of the Best. Gary Halloran, Ocala, FL

  Response from the owner

  We are so grateful for your kind words, Gary! Thanks for sharing your review with us and the community.

• M

  Matthew Smart
  5

  Ryan and his team were fantastic throughout the entire process. No question went unanswered and I never felt like I was “bugging” them. There professionalism and customer service was exceptional. Thanks Ryan Larson team!

  Response from the owner

  Thank you for taking the time to leave such a great review! We appreciate your business, Matthew!

• S

  Sandy Moa
  5

  Ryan Larson and his team are beyond amazing. Everyone is so kind, efficient, and has the best customer service ever. This process was so easy and stress free. I had the exact same experience with them when we purchased our home a few years back which is the exact reason I chose them again. I could not have asked for better service. Thanks again for everything

  Response from the owner

  We are so grateful for your kind words. Thanks for sharing your review with us and the community.

• W

  Wendy Prevatt
  5

  The Lakeland team did a great job of helping us through the entire process and dealing my anxiety / stress during the process. They went all out and helped in every way possible. I strongly recommend them to anyone looking to buy a house!

  Response from the owner

  Thanks Wendy! You made it easy on us and we appreciate it! Best of luck in your new home!

• B

  B Dillahay
  5

  First and foremost, the team at Amerifirst is beyond amazing. Every step, question or concern was addressed in the most friendly and professional manner and always exceeded our expectations. Ryan Larson and his team ensured that we were satisfied with every aspect of the process. I highly recommend Amerifirst to any future home buyer without question and also Ryan Larson and his team. Regards, The Dillahay Family.

  Response from the owner

  We enjoyed working with you - thank you for choosing Amerifirst Home Mortgage.

• G

  Grace Distefano
  5

  I highly recommend Amerifirst Home Mortgage. The team led by Ryan Larson made buying a home an easy process. From the first initial call till the closing they kept me informed and made everything run smoothly. Thank you for making this an enjoyable experience!

  Response from the owner

  Thanks Grace!

• S

  Sharon Jaworek
  5

  Amerifirst Home Mortgage - Lakeland is a wonderful company to work with. Ryan Larson was always quick to respond to my many questions, and maintained a very professional, yet friendly demeanor. He made me feel very comfortable throughout the whole process. I highly recommend Amerifirst Home Mortgage of Lakeland!

  Response from the owner

  Thank you for great review!

• A

  Adam A
  3

  All good at first. Everything went smooth, rates are good, people are nice. BUT. During the initial sale we discussed the ability to remove PMI after the loan value was below 80% It would/may only cost an appraisal fee and doing some paperwork. 6 months later and I'm ready to drop that PMI. I contact my agent, he says it's going to be a refi and I'll be better off, so I get an appraisal ordered by them. Also had to get a survey done because they didn't do that last year when I purchased the home. Now I get the almost final numbers... 14k in fees, higher interest, 30 years again.. I go to the amerifirst website and dig around... what do I find?? A FAQ on dropping PMI! Just call the #. The agent was very helpful and explained my 3 options 1.get a broker opinion for $150, 2. Get and appraisal $325 ( the one that was just done that cost me $400 doesn't count), 3. Pay a lump sum to get loan below 80%