AmeriCU Credit Union NY, Cicero

AmeriCU Credit Union Reviews

• J

  Jeff Rumble
  2

  Their processes and service are sub par. It.always takes forever to get through their lines whether inside or outside. When you do get to the front of the line it still takes several minutes to make the simplest transaction, such as paying my mortgage. There is no live interaction as they are all hidden behind a wall and talk to you through a video screen. I find this a very poor choice and shows a complete lack of judgment in regard to customer service.

  Response from the owner

  Hi Jeff, I apologize for the unsatisfactory experience your had at our Financial Center. Someone from our management team would like to talk with you to see how we can improve the member experience moving forward. If you could email me your phone number to [email protected], that would be greatly appreciated. - Jeff, digital marketing manager

• L

  Lori Houck
  5

  We’ve been customers here for years. Kim, especially, is always helpful and personable. I can’t imagine going anywhere else for my financial transactions.

  Response from the owner

  Lori, thank you for the great review! We appreciate you and your membership! And I'll make sure Kim sees this :) - Jeff, digital marketing manager

• g

  gerald Miles
  5

  I’ve been with AmeriCU and upstate federal for ocer 20 years always a pleasure doing business with them never had a problem

  Response from the owner

  Hi, Gerald! Thank you for the 5-star review! We appreciate your kind words and continued membership. -Monica, Marketing Assistant

• T

  The King of Rock
  1

  I’ve gone in multiple times and stand in the lobby for over 5 minutes and don’t get acknowledged even though I see employees playing on their phones in their offices. Tellers are slow too. I suggest the East Syracuse location over this one

• D

  Donna Marie Jones Coufal
  5

  They are always will to help me in anyway. Always a pleasure doing business with them.

  Response from the owner

  Donna, thank you so much for the 5-Star Review! We appreciate your membership :) - Jeff, digital marketing manager

• T

  Tricia Smith
  5

  Very professional, and friendly. Best interest rates for loans, and credit cards.

  Response from the owner

  Tricia, thank you so much for the kind words! We appreciate your membership. - Jeff, digital marketing manager

• D

  Dan Tousley
  5

  Love this place. Always very helpful.

• R

  Rippski
  3

  Drive through is slow as hell...

  Response from the owner

  Hi Matt, I apologize for the inconvenience. We do tend to get an influx of members at the drive-thru from time to time. If you'd like to talk to someone in person about this, please email me the best number to reach you at to [email protected]. - Jeff, digital marketing manager

• J

  Jim McGregor
  1

  Phone just kept ringing- no answer!