American Jewelry & Loan - Hazel Park John R Rd, Hazel Park

American Jewelry & Loan - Hazel Park Reviews

• J

  Julie Laskowski
  5

  I have been coming here for over 6 years now and they are super friendly and awesome service they always help you the best that they can. I love coming here I tell all my friends and family to come here and my neighbors. I've only had 1 problem and the next time they apologized and helped me out.

  Response from the owner

  Julie, thank you so much for your review and feedback. We hope you continue to visit us and take great pride in having you as a customer. Be well!

• T

  Torrinstrong's paps
  5

  Awesome collection of unique items, surprisingly low prices and the best staff in the business ask for Shakka, she's a doll. In and out right away George and the rest of the staff know the products they sell. I'll be back

  Response from the owner

  Thanks for stopping in to see us at Hazel Park! And, we're so happy that you met Shakka. She's a great team member that an help you with everything from pawns to purchasing a Rolex watch!

• N

  Nauda Jones
  4

  As soon as I walked into American Jewelry and Loan on John R and 8 Mile I was greeted her customer service was awesome. I prefer going there then any where else.

  Response from the owner

  Nauda, thank you for your kind review and rating. We are thrilled that you love our Hazel Park store and hope to see you again soon! Thank you again!

• J

  Judy Hunt
  5

  Chaka, is always pleasant. Such a beautiful person American jewelry and Loan is very bless to have her as an employee. Good help & excellent customer service is rare these days

  Response from the owner

  Judy, thank you for taking the time to give us all the details on your visit with Chaka at Hazel Park. We are thrilled your experience with her was five-star rated! We strive to deliver the very best customer service every day and are very fortunate to have Chaka on the American Jewelry and Loan team!

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  LaToya Silvera
  5

  This the best place ever . Chaka is the Best ever . She always takes care of me 💯. Actually everyone there has been nothing but the best . I don’t need to go anywhere else. Thank you guys so much for everything.

  Response from the owner

  LaToya, well that is an amazing rating and review! We are so happy that our team consistently provides you with amazing service. We appreciate you!

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  Leila Adams
  5

  I love this place! The staff are always helpful, professional, attentive to your needs and courteous. They buy and sell high quality merchandise at a fair price. They offer personalized low interest loans and layaway services with easy repayment terms. I highly recommend this establishment. 👍

  Response from the owner

  Thanks so much Leila! We're hiring, interested in working with us :) We pride ourselves on offering great merchandise- with even better ways to afford it! Hope to see you soon!

• T

  Thomas
  1

  I walked in and was looking around at the items you have for sale and nobody cared enough to get out of their chairs they were sitting in to help me find what I was looking for. It's crazy to me that you pay people aka employees to sit there and talk to other employees and totally ignore the person trying to spend money in your establishment. Find another pawn shop that wants to accept your money

  Response from the owner

  Thomas, we're sorry that this was your experience and we will work hard to do better. We hope that you'll give us another opportunity to turn this negative experience into a positive one. If there is something you're specifically looking for, please call our flagship Detroit location (313) 345-4000 or visit and we'll do our best to source it from any of our five locations.

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  Carmelita Torres-Colon
  5

  The Manager Ms. Shaka ROCKS!!! The best in customer service EVER! Ms. Shaka and her staff were very polite and friendly. I would defiantly patronize the store again. #AwesomeTeam :-)

  Response from the owner

  Carmelita, thank you so much! Shaka does rock, we totally agree! We'll make sure we pass along your message to her! Come back and see us soon.

• K

  Kenyetta Mcdaniel
  5

  The staff was great right on spot I just wish they had a bigger Jewelry and Watch selection

  Response from the owner

  Hi Kenyetta, thank you for your rating and review. When you have the opportunity, please check out our larger selection of jewelry at our Detroit location, just down 8-Mile Road. And, if you're looking for something in particular- remember, we an make it for you too with our in-house jeweler! See you soon.

• W

  Willow Blue
  5

  The staff in there now is fantastic. The lady at the counter is a delight to do business with. I appreciate her and her ways of handling customers that have to get loans on their personal things to pay our bills. Thank you for the staff upgrade.

  Response from the owner

  Willow, we are so happy that you had a five-star experience at our Hazel Park store. We are here for the community and to lend the support when they need it. We are proud to be the team you lean on for extra cash. We're here for you!