Amerant Bank S Shepherd Dr, Houston

Amerant Bank Reviews

• B

  Barnes Marketing
  5

  At Amerant Bank you are not just a number or a deposit you are a client and they are your bankers! Fantastic customer service and professionalism. Shout out to John Jenkins and Carlos Vega!

  Response from the owner

  Hi Barnes Marketing, Thank you so much for such a great review. We are thrilled to hear you had a fantastic customer service experience coupled with professionalism. We will pass along your kind words to John and Carlos. We look forward to see you again, thank you for choosing us as your financial partner.

• M

  M Sims
  5

  I worked with John Jenkins on my home purchase and refinancing. I obtained quotes from multiple banks and he was able to get me the best deal. He handled everything in a timely manner, from processing my application to clearing items with the title company. There was a quick turnaround once I got my documents to him. When the market changed he reached out to me to get me a better refinance rate. I highly recommend him and this bank.

  Response from the owner

  Hello M Sims, Thanks for leaving us such a wonderful review. We are thrilled that you had a pleasant experience on your home purchase and refinance process with us; John will be happy to read what you wrote. We put customer experience as our priority, and your review reaffirms the hard work we put in every day. Thanks for your kind words and we look forward to seeing you again.

• J

  John Burk
  5

  John Jenkins is a personable, honest and intelligent individual. He is definitely worth doing business and building relationships with.

  Response from the owner

  Hello John, Thank you for your 5 star review! John will be happy to see what you wrote, we will pass along your kind words. Our customers are our number one priority and comments like yours reaffirm we are on the right path. Thanks again for your review, we look forward to seeing you again.

• J

  Jack L. Jatzlau
  1

  I spent 2 1/2 hours trying to open up 2 new CD account here. This was because of a relatively new employee (five weeks) who had to get out an instruction manual, and an antiquated computer system that was difficult to navigate. Numerous telephone calls to other employees and questions for the branch manager didn't help get done. Nobody could figure out why the computer didn't do what it was supposed to be doing. Finally the dreaded "call to technical services" was placed which, of course, was not answered immediately. Then another employee came over to help and she couldn't get anything done either until she moved to a different computer - then things finally seemed to start working. In the middle of this I was ready to ask for my deposits back and go to another bank but since I had already started they couldn't do that either. So I was forced to wait. Then they told me that the interest on the CDs would have to be compounded back into the CD because they had NO WAY of sending a monthly check by mail or sending the interest electronically to my external checking account. So, in order to get my interest monthly (which is what I useto live on) I had to open up a new Merchantil checking account as well. Now the CD monthly interest will be sent to the new checking account and I will have to write a check on that account to transfer it to my normal checking account. I've had many CDs at many banks and never ran into this predicament. Obviously they want all of your money to be in their bank with these archaic rules. The employees apologized for the problems and delays, but the branch manager, who had answered many of the questions the employees had during the setup process never offered a word of apology or thanked me for being patient or for being a new customer. The paperwork generated by their computer system was also ridiculous. Hundreds of pages the fine print that nobody could understand in both English and Spanish. Most of this paper was just put in the trash. So, despite offering a good CD interest rate I would recommend going elsewhere. I have no confidence in this bank and expect to have many more problems with the new checking account, fees for it, and other problems with the CD in the future since it was so hard to set up. If I could give this bank a negative star rating I would.

  Response from the owner

  We are so sorry for the inconvenience and we regret that you were disappointed. In the hope to make future experiences with the Bank better and prevent this from happening again, an executive from the Bank will contact you to further discuss. Thanks for your business.

• S

  Shelia Teal.Lemons
  5

  The teller are very courteous and friendly. I feel that they know me as soon as a walk in the bank.I love my bank.

  Response from the owner

  Dear Shelia, Thank you for leaving us such a wonderful review. We are happy to hear you had an excellent experience in our Banking Center. We are constantly working towards making Customer Experience our priority, and comments like yours reaffirm that the hard work is paying off.

• K

  Karem Court
  4

  Good service, but they don't have Zeller to transfer between banks, always have to go to deposit money.

  Response from the owner

  Karem, Thank you for your feedback, we are happy to have you as a customer and look forward to continue serving your banking needs. We have great news: Zelle is currently under development and we will be offering it in the near future. Please stay up-to-date on news and information from the Bank on social media at @amerantbank

• C

  C kondy1
  5

  Great Bank with very good bankers that take good care of their costumers.

  Response from the owner

  Hi Constantine, We appreciate your 5 star review! We will pass along your kind words to our team. We are happy to be dedicated to you and help you achieve your financial goals. Thank you for choosing us as your financial partner, we look forward to seeing you again.

• a

  altaz jivraj
  5

  Juanita always provides us with excellent service.

  Response from the owner

  Hello Altaz, Thank you for your 5 star review! We will pass along your kind words to Juanita. At Amerant Bank it is our pleasure to serve you and we look forward to seeing you again.

• K

  Karen Tripp
  5

  Highly recommend. Not only friendly, efficient, and competent service, but also truly helpful and pleasant.

  Response from the owner

  Hi Karen, Thanks for leaving us such a wonderful review. We are thrilled that you had an exceptional experience with us. We always put customer experience as our priority, and your review reaffirms the hard work we put in every day. Thanks for your kind words and we look forward to seeing you again.