Flagstar Bank Woodward Ave, Detroit

Flagstar Bank Reviews

• A

  Andre Anthony
  3

  Opening this account was a good idea and the help from the banker was ok. One thing I would say to improve her services is to know more about the banking. When I ask questions about the account she can answer some of them.

  Response from the owner

  Andre, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• B

  Bryce Richards
  1

  Easily the worst mortgage bank I have ever had, and would give them 0 stars of I could. Sadly my mortgage was sold to them, so I didn't have an option. My rates are 3.75 and 4.125 on the 2 mortgages that were sold to them, and I am honestly considering refi'ing with another bank just because I HATE this bank that much! They move at a snails pace, they are out of Fannie Mae and Freddie Mac guidelines and I hope they get investigated. I am on day 40 of trying to drop my PMI, and I even sent in my $800 check for the appraisal the first day they allowed me to request the drop PMI. That's right... I sent a check in the mail because this company is so out of date they don't accept Credit Cards and deal everything through standard mail. This doesn't even take into account the 3 months it took to have a simple name change and add a 3rd party user on the accounts. THE WORST!

• A

  Asia Diva
  5

  Everything was great of their services and the teller was awesome. They will take care of you real well.

  Response from the owner

  Thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• Y

  Yoyotogo1
  5

  I love the staff at this Flagstar. They’re like my financial family and always willing to answer questions or guide me into a better financial situation. Love you all!!! Thank you!

• G

  Genevieve Terrell
  5

  No problem starting account. No fees for opening checking .nice employees. Love the apple cinder. This bank is the best.

• L

  Laconey Spencer
  5

  They are so Professional and very nice.

  Response from the owner

  Thank you for sharing your experience with us, Laconey. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• c

  calvin lesniak
  1

  Opened a credit card and I have had nothing but issues go somewhere else anywhere else