AllSouth Federal Credit Union Knox Abbott Dr, Cayce

AllSouth Federal Credit Union Reviews

• M

  Minetha Mitchell
  1

  The worse bank you can ever have they will lie to your face and tell you you are wrong when you point it out to them. I have fraudulent activity on my account and a deposit that was not supposed to happen came through. I called them and told them it needed to be returned. They are refusing to return the money a representative even went as far as to tell me I shouldn’t have overdrawn my account before she knew that it was fraudulent activity on it. I have never felt so disrespected in my life and I have been with them for years. I am not someone who goes to the bank a lot for anything I guess that is why I never knew how bad their customer service is. The representatives said it is not there problem. The deposit is not mine I don’t know how it got in my account and they don’t care all they care about is the fact it cover some of the funds that is fraudulent missing from my account.

  Response from the owner

  Minetha, we apologize for your experience. Our Call Center supervisor is working to resolve this issue. Please contact her at the number she provided so she can assist you further.

• M

  Michael Jones
  2

  Need a number too reach the actual bank cause the number I call can't never find my account and now I been waiting for a new card for a month now but yet gonna charge me maintenance fees cause I haven't used my card 14 times

  Response from the owner

  We apologize for your experience and would like to help resolve this issue. Please contact us at 803-736-3110 and select option 2 and then option 7. You can also email us at [email protected].

• R

  Rachel Stuckey
  5

  I recently went to the Knox Abbott branch. I had to refinance my car, and Brittany was so patient and helpful through the whole process. I highly recommend her and this branch! They have been so nice and helpful every time I've been!!

  Response from the owner

  We're happy to hear you had a great experience, Rachel! Thanks for the review and for being a member!

• C

  Carla Franklin
  1

  This is a review of the Member Service Reps on the phone. I've called a few times and they are always rude and uncaring. Also since I have a basic checking account , so apparently I dont qualify for Mobile Deposit. I've never heard of such a thing. I've banked with other credit unions and banks and this has never been an issue. The Rep could have tried to assist me or offer an upgrade to the account but she was rude and uncaring about my issue as a Member. I will be closing my account soon.

• R

  Rebecca Terry
  1

  After 5.30pm I went to Bush River Road location and the teller machine was down, go to Cayce location it won’t let me deposit a check. I switched banks a couple months ago and I feel likeI made a big mistake moving to this bank and will be going back to Wells Fargo.

  Response from the owner

  Hi Rebecca, we apologize for the inconvenience. While our ATMs do not currently allow for deposits, you can make deposits 24/7 using Mobile Deposit available through Mobile Banking. You can also use the Night Deposit which is available in the first lane of the drive-thru. If you have any questions or need any assistance, please give us a call at 803-736-3110 or email [email protected] and a representative would be happy to assist you. Thank you for being a member.

• C

  Clarence Gibson
  1

  Closed account after being racially discriminated against, my husband an I both had masks on as required but they would not let my husband inside with me and once I was inside there was another white couple standing in the lobby not to mention the door greeter was rude and nervous acting from the time he opened the door. Called to complain and management excuses behavior by saying she wasn't there so she can't say how we felt was actually the case, I'll go deposit my funds elsewhere

  Response from the owner

  We apologize for your recent experience. In addition to requiring masks, we are also currently limiting the number of people inside our locations due to precautions surrounding COVID-19. Our priority is the health and safety of our members and employees. We are a very diverse company and do not tolerate discrimination of any kind.

• K

  Kathy Galloway
  5

  EXCELLENT service!! Tellers are wonderful. Love, Love AllSouth FCU!!! Thanks for all you do.

• B

  Brenda Busshart
  5

  We have our car loan from here! Always friendly service..

• S

  Scratch King
  1

  Teller was rude and abruptly interrupted me when I was trying to talk. Changing banks today!

• B

  Brenda Busshart
  5

  We have our car loan from here! Always friendly service

  Response from the owner

  Thank you for your business. We love our members!