Wells Fargo Bank Knox Abbott Dr, Cayce

Wells Fargo Bank Reviews

• Q

  Quintina Smith
  1

  This location is the absolute worst as far as customer service and long lines. The employees are extremely slow and rude. The loan officer lady was actually rolling her eyes while asking could she assist me. Why the attitude, I have no clue. Thank god I don’t personally bank with Wells Fargo only for business.

  Response from the owner

  This is valuable feedback, Quintina. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• C

  Christian H.
  1

  I went to this same location 5 different times to cash my check and brought 6 different forms of i.d and they gave me the hardest time about my forms of i.d. I was told I could use fishing license. Went all the way home got my license and they then told me yet again that they couldn't expect it! I gave them my driving license my saving account card my other bank card that was just expired by few days but my fishing license was valid and they made me drive back again. IT WAS NO REASON THEY COULDNT CASH MY CHECK. WAS JUST GIVING ME A HARD TIME CAUSE I WAS YOUNGER. AN OLDER WOMEN HAD SAME PROBLEM IN FRONT OF ME AND THEY LET HER DO IT! Long story short went to the location on broadriver they did it the first time no problems and no questions asked.

  Response from the owner

  Hi, Christian. I'm truly sorry your request for cashing a check turned into such a frustrating experience. To ensure I can thoroughly review what happened, please email me at [email protected] with more details about your visit, and be sure to mention your review and Google username as well (no account numbers). I apologize again for the inconvenience and look forward to discussing this further. -Nick, Wells Fargo HL Social

• M

  M Hamby
  3

  I have yet to have a bad experience with the staff who work here, which is a plus. However, I consistently have trouble with the ATM's. I deposit cash frequently here, & both the drive-thru & side ATM's reject bills that aren't wrinkled or otherwise damaged, which I don't understand. They're also legitimate bills as most of them have been marked. I've driven to other WF locations to deposit cash with no issues. I'd like to give a more positive review, but the number of times I've had to go from one ATM to the other at this location just to deposit money is a pain.

  Response from the owner

  Thanks for taking the time to share this with us. I’m sorry for any frustration this has caused. I've forwarded your ATM feedback to the appropriate teams. Please feel free to email [email protected] with your Google username and details of any additional concerns (no account numbers). -Nick, Wells Fargo HL Social

• C

  Courtney Lovett
  1

  Very poor customer service, will not return to this branch, EVER! Came here because Assembly street location is not open on Saturdays which is our normal branch. Branch manager here is very rude and has a poor attitude. Wells Fargo really needs to do better at this location. Definitely not a way to treat your customers who have been banking with you for over 15 years.

  Response from the owner

  I'm sorry you were upset after visiting this branch, Courtney. Could you email me at [email protected] with some more details about what happened? Please mention your review and Google username so I can keep an eye out for your message (no account numbers). Thanks for taking the time to share your experience. -Shannon, Wells Fargo HL Social

• S

  Samueal Hisham
  2

  Other than john Marshall i could care less about how crooked the are useing every trick in the book to get your money from you charging outrageous fees constantly have issues with accounts personal and business because of there mistake it was one of the worst experience that I have had with a bank. Not sure why but I have heard others speaking of the same things

  Response from the owner

  Good morning, Samueal. I am sorry to see your review and want to make sure the appropriate team addresses your concerns. Please tell me more about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• P

  Phillip Drook
  1

  Do not go there or get an account there that’s my experience. Very unhappy waiting and then not being able to cash a check I’ve been telling people this was a good bank my bad.

  Response from the owner

  Thanks for bringing this to our attention, Phillip. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• M

  Marilyn Monroe
  1

  I am a value customer of Wells Fargo Bank at Knox Abbot Drive Cauvery South Carolina. I asked a customer if they would like me video them how people do Illegal House flipping Against Wells Fargo Bank and how did they fell about it. The Customer Agreed to let me video them. The the Branch Manager was Very Rude to my about the situation. I told her I understood and I wouldn’t To it again . Her name was Kenya Stroman. She stood over me as if I was going to rob the bank . I told her that I wasn’t going to do that but, Her answer was I will stand here All day if I want to. Do you think she was Earning the Bank money or Just showing she was going to do want she wanted to do. I didn’t Per pose a threat so Why did she waste Wells Fargo Bank money standing outside watching me when I told her I wouldn’t do it again. I simply called it I was Going to Prove A Point.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social

• G

  Gaurang Patel
  1

  Worst customer service ever,every time have to wait 20-30 mins for teller service,whenever I visit this branch they always have only one teller,we hope they hire more people,even though if you go on drive thru you have to wait 20-30 mins,so if you are spare time than only visit this branch.

  Response from the owner

  Hi, Gaurang. I'm truly sorry you continue to experience long wait times at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet , Wells Fargo HL Social

• M

  Matthew Davis
  1

  After trying this bank for a year it started off friendly and nice.Then the nightmare of the same scandalous fees and charges as Bank of America began. I've realized this isn't the bank for me. I'm unable to afford to have an account here.

  Response from the owner

  I’m sorry we weren’t able to meet your expectations, Matthew. Please email me at [email protected] with your Google username and any other concerns you may have, and I’ll do my best to address them (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well. Thanks. -AJ, Wells Fargo HL Social

• R

  Robert Russell
  1

  Don't ever bring a birth certificate here if you need a second form of id. Doesn't mean anything to them

  Response from the owner

  I appreciate your feedback, Robert. Could you email me at [email protected] with more details? Please also include your Google username and mention your review on a Wells Fargo location (no account numbers). I'll escalate your concerns as soon as I receive this information. Thanks so much. -AJ, Wells Fargo HL Social