Alliance Credit Union W Florissant Ave, St. Louis

Alliance Credit Union Reviews

• M

  Mister Doctor
  1

  Went open a small business account at the Ferguson location and the guy/girl who handled these was in pajama pants and house slippers! He told me what documentation was needed but said I needed to bring my original ssn card in order to open the account even though the papers he gave me said I only needed the number. So I left and went to their competitors and opened two small business accounts with no trouble who only required the ssn number and other paperwork that I provided. By the way I am a minorty so one has to wonder because the employee was also but I felt he didn't trust me because it was so oblivious. Your loss Alliance CU tell your employees that bed wear isn't appropriate for a bank and everyone black with locks is NOT a criminal. Smh

• C

  Cornelia Winder
  4

  I just opened a new account. Friendly staff and pleasant to be around. The only complaint I have had is when I attempted to cash my check and deposit some into my checking account. I was advised that it would be a two day hold but when I received my receipt it showed a 10 day hold and the funds were deposited into my savings account. I called to find out what was going on. Long story short, the teller wasn’t paying attention to my account and gave me the incorrect information. However I was then apologized to and was told the policy and explained why. I understood, just upset I wasn’t given a fair opportunity to make a decision which left me with no money. I’ve heard good things about this financial institution and hope that this will be just a one time mistake.

• R

  Reg Agent
  1

  Called to inquire about opening a small business checking account today and the person who answered was really rude so I decided to go to the competition. It pays to talk to people with respect.

  Response from the owner

  Sorry you had a bad experience Reg. Did you call our call center or a branch Reg? We want to make this right for you and use it as a coachable moment. Can you please send your phone number to [email protected] and we will fix this. Thanks Reg

• J

  Justin Hoeft
  5

  Great staff and a good bank. These folks are top notch - always professional and respectful. Rarely a long wait to see a teller.

• L

  Lesly Graham
  5

  I have had nothing but good experiences so far with this credit union 👍🏿

• D

  Delores Smith
  5

  Excellent customer service, great account security!

• C

  Chris Colburn
  5

  Friendly laid back comfortable professional environment

• C

  Charles Bugett
  5

  Lllllloooooovvvvvvvvvveeeeeeeeeeeee this credit union I wouldn't change a thing