Neighbors Credit Union Jennings Station Rd, Jennings

Neighbors Credit Union Reviews

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  Melynie Blackshear
  1

  If you dont wanna feel belittled do not go to the Jennings MO location. You will be asked to sanitize your hands and remove your hat by Security before they service you! This policy from what I've seen is only at that location. Give me an option to wash my hands...I have sensitive skin! I pulled my winter hat ALL THE WAY up and it was not sufficient! I have a low haircut and the day was below freezing. I understand precautionary meaures due to COVID but thats extreme!! Again what would happen if I was wearing a wig that would have clearly concealed much of my face? Its a thoughtless policy and if you guys are that concerned, close the inside!

  Response from the owner

  Dear Melynie, Thank you for your comments on your recent experience. We are sorry to hear that it was not a positive one and hope you will accept our sincerest apologies. We invite you to reach out to us at [email protected] if you would like to expand on your negative experience or wish to share any additional details, concerns or suggestions. Please consider visiting us again and allowing us to make your next experience a positive one

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  Jimmie Chambers
  4

  Did not like the lady calling my wife every time in to cash acheck written yo me and I have two accounts there bu it ok n

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  Terrence Sennie
  5

  Been with Neighbors Credit Union since I was a child around 7-8 and it used to be St. Louis Postal Credit Union

  Response from the owner

  Dear Terrence, Thank you for the 5-star review and the great comments! We are glad to hear that you had an awesome Neighbors Credit Union experience. As we pride ourselves on providing superior member experiences, it is great to hear we are following through on that promise. Once again, we thank you for your business and if you would like to share additional feedback or details on your experience, please contact us at [email protected].

• K

  Kimberly Miller
  5

  Used the drive thru teller who was helpful in real time because I don't often make deposits and it's can be confusing to use the new machines

  Response from the owner

  Hi Kimberly. Thank you for sharing your experience with us! We look forward to seeing you again, Neighbors Credit Union

• E

  Ebony Miller
  2

  I’ve been at this bank for years just wish the workers had better customer service, the new teller here and downtown is horrible and the managers think it’s ok because they don’t address the problems.

  Response from the owner

  Dear Ebony, Thanks for reaching out to us. We would like to apologize for your negative experience. We invite you to reach out to us at [email protected] or contact us at 314-892-5400 with any further explanation of your negative experience or any additional concerns or suggestions you wish to share. We would love to make things right if you give us another chance.

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  G Lee
  5

  Told the teller who came out to check the ATM machine and had me to come iñside l was told the money would be return to my account. I appreciate that.

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  Tammy Haskin
  1

  Horrible experience, I was told over a week ago that I will get a call back per Kathy, she never returned my call and I called her back and left a message still no response. I have been a customer for at least 13 years I will never give neighbors credit union my business again.

  Response from the owner

  Dear Tammy, Thank you for your comments on your recent experience. We are sorry to hear that it was not a positive one and hope you will accept our sincerest apologies. We invite you to reach out to us at [email protected] if you would like to expand on your negative experience or wish to share any additional details, concerns or suggestions. Please consider visiting us again and allowing us to make your next experience a positive one

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  Marcia Newton
  5

  Courteous efficient service with Covid precautions in place. Fast in-out except 1st of the month when everything is crowded.

  Response from the owner

  Hi Marcia. Thank you for sharing your experience with us! We look forward to seeing you again, Neighbors Credit Union

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  Michael F
  1

  This branch is great if you like the teller being rude to you, and if you do not value your time. It's a very uncomfortable uninviting crowded environment with everyone in a bad mood. Oh and if you think the experience may change at different times. Yeah... it doesn't.

• S

  Samantha Clark
  4

  The wait here is never outragious. There are some very friendly employees and others not so much. I prefer interacting with the tellers from the drive thru for quick transactions and less attitude. Overall, the establishment is professional and clean, with a TERRIBLE parking lot.