Alive Credit Union Lenox Ave, Jacksonville

Alive Credit Union Reviews

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  bertha hallback
  5

  I've been with Alive Credit union since 1991. I remember when it was called Health America Credit union, they had offered family photos. Dealing with loans was an easy process. I've come across great staff members, Becky, Karen and MJ the Jaguar fan, just to name a few, always a pleasure to work with. Thank you for making my banking experience a pleasure...💳💵🏦

  Response from the owner

  Thank you for your kind words and for your long-time membership! We are so happy to be able to live up to our purpose of inspiring your financial wellness.

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  ben williams
  1

  In the end, this credit unions poor loan completion management and slow processing caused me to have a 60 day late credit hit. Months have gone by, my online banking remains unfixed. Enough grace has been given. No more business with this company after this loan.

  Response from the owner

  We are so sorry to hear about your experience with our loan department and your active issue with online banking. Your comments have been forwarded to our senior management team and we've reached out to our online banking vendor to expedite the open service ticket regarding your account access. We do truly appreciate you sharing your experience along with your patience as our management team investigates a resolution to this issue. We apologize for dropping the ball.

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  Brad Ring
  5

  I was really shocked to see my credit union rated so poorly on Google. I love this place and I've had nothing but great experience here. Very friendly and helpful.

  Response from the owner

  Thank you for sharing your experience with Alive. We strive to provide the best service to our members and appreciate hearing your experience with our team. Thank you for your membership!

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  Eric Rasmussen
  5

  I've been doing business at Alive for 7 years now (2021) and MJ has always been extremely helpful, kind and polite. The rest of the staff have also been great at any location I've visited. During a period of time when my credit was quite challenged, they gave me a chance to prove myself without an insanely high interest rate. This enabled me to meet the immediate needs of my family and purchase a vehicle, and I am very grateful that they extended a loan to me during this difficult time. It was risky for them but I was determined to keep working to rebuild my credit. I have since paid off those loans and am looking forward to my next vehicle purchase, which I hope they will finance for me. Thank you Alive!!

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  Nicole Webb
  1

  Definitely a nasty Community of people at Alive Credit Union they need to be closed down

  Response from the owner

  Ms. Webb, we apologize that your experience with the credit union has not been satisfactory. Please give us a call so that together we can explore ways to help better this situation. (904) 296-1292 opt. 5. Our Baptist Branch team does speak very highly of you and they would like for you to know that if you'd prefer to reach out to them directly, they'd be happy to hear you out as well. The direct number to the branch is (904) 202-2913. Thank you!

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  Nintendo Fan Gamer 1966-2018
  1

  I do NOT recommend them. Find a more professional and honest credit union.

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  The golden Child
  1

  When I when in the bank a teller wearing glasses had a very nasty attitude ,and I were not greeted with kindness to will ever have a Account here