VyStar Credit Union Riverside Ave, Jacksonville

VyStar Credit Union Reviews

• J

  Janice Young
  5

  The representative who assisted me on a call center call was extremely helpful with my request to assistance in updating my credit card profile information. She was friendly, courteous, and verified that the information shown on-line was now correct before we concluded our call. Thank you for prompt service!

  Response from the owner

  Good afternoon, Thank you for the 5-stars! We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thanks for being a VyStar member.

• B

  Brenda Medlock
  5

  Customer service means a lot to me and when I tell you Chase at the Riverside Branch exceeded my expectations. He was patient explained everything he was doing for me every step of the way and most of all his demeanor was GREAT! He is AWESOME thank you Chase

  Response from the owner

  Good afternoon, We appreciate you taking the time to tell us about your recent experience. We are glad that you were satisfied with the service provided by Chase, and we thank you for being a VyStar member.

• V

  Victoria Stock
  5

  I just visited this branch and had the most helpful and positive experience. Julianna helped me at the desk. She was kind, attentive, and efficient! She is the reason we will be able to move into our new house on time!

  Response from the owner

  Good morning, Congratulations on your new home! We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thank you for being a VyStar member.

• D

  Donna Esquire
  1

  I've been waiting for 1hour and a half just to talk to someone about opening a business account. The lady at the front desk is preoccupied with the security officer and has no clue as to what's going on, most of these employees are just taking rheir sweet time not really doing anything to help customers get back to work . The worst branch ever!

  Response from the owner

  Hi Donna E, We would like to apologize for your recent experience at our Riverside Branch and sorry to hear you were less than satisfied with our service. We pride ourselves on our member service experience and the high-quality standards we maintain and would like to make things right. Please give us a call at 904-777-6000 or email us at [email protected] to discuss what occurred and how we might make it up to you.

• R

  Rod Brown
  5

  As a long time customer of VyStar, I have received very good service over the years, but I think it is always better to receive Great services and prompt responses, and that is just what I received Charmain Ervin. I give you Five Stars. Keep up the good work! Rod L. Brown

  Response from the owner

  Good afternoon, We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thank you for being a VyStar member.

• D

  Devin D. Coleman
  5

  I have been to several Vystar Branches in the Jacksonville area. The Riverside Branch is where I've received the best service. A significant part of the service I received is due to Charmain Ervin, thanks again!

  Response from the owner

  Good morning, Thank you for the 5-stars! We appreciate you taking the time to review us! We are glad that you were satisfied with the service provided by the Riverside Branch, and thank you for being a VyStar member.

• G

  Gabe Miller
  1

  One star cuz they tried to make their app and mobile banking better and broke it instead...i know it's corporate, thats why im one starring all branches I've ever been to. HEY VYSTAR....IF IT AINT BROKE DONT FIX IT!!!

  Response from the owner

  Hi Gabe M, We take member service very seriously and we strive to give each of our valued member the superior service they deserve. Please email us at [email protected] or by calling 904-777-6000 so that we can follow up with you personally. Thank you and we look forward to hearing from you.

• R

  Rene Solis
  1

  You can always count on Vystar's website being down once per month. They seriously need to update their software infrastructure. They only updated their frontend, but the facelift can only take you so far.

  Response from the owner

  Hi Rene S, We're very sorry for the inconvenience and we understand your frustration. Unfortunately, were experiencing technical issues with our online and mobile banking platforms, but they have been resolved. Keep in mind, we are also launching a new online and mobile banking very soon. Be on the lookout for additional information regarding our launching date. If you need additional assistance regarding your Internet Banking profile, feel free to email us at [email protected], and a member of our team will contact you to provide additional assistance.

• C

  Christian Eaton
  5

  Julianna was a great help she was very very nice to me on the phone with me. She was very professional.

  Response from the owner

  Good afternoon, We can’t thank you enough for taking the time to provide this insight! It is so great to hear we hit the mark with you!

• L

  Lindsay Layendecker
  5

  I am so happy to be a long-standing VyStar customer. Recently my card was hacked and I got security alerts via email, call and text instantly. There was no issue with the stolen funds (which I have experienced with other banks) and I was able to come to this branch and quickly get a new card the same day. I also love that VyStar supports our community and the Jacksonville Humane Society in particular! #OneHappyCustomer

  Response from the owner

  Thank you so much Lindsay! We really appreciate your kind words and hope to see you again soon at any one of our branches. Take care.