Alaska USA Federal Credit Union 19th Ave, Everett

Alaska USA Federal Credit Union Reviews

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  Guinnivere Rincon
  5

  I've had my own checking and savings account for 30 years now. I had tried several different banks before I found Alaska USA Federal Credit Union. I've been with Alaska for 9 years now and I'm still impressed. My money is safe, their staff is knowledgable, respectful and always helpful. On the rare occasion I've had issues, like my credit card getting hacked or getting double charged on a purchase, Alaska has always stepped up and taken excellent care of me and my money. I'm here to stay. Thanks Alaska!

  Response from the owner

  Hi Guinnivere, that's amazing, your membership means the world to us! Looking forward to many more years together!

• T

  Tony H
  5

  I HATE banking its a sore subject that I avoid at all costs I don’t know a lot its not my expertise. ANNA continuously gives an excellent personal experience every dang time (silly and fun) willing to make it work and not a passive help that everybody is. She makes me want to work towards my goals, I’m a small business owner and I feel like I now have the potential to expand and be big. She doesn’t pretend to know it all and gives great direction (AND IS Real and human). I didn’t even know she was the branch manager she is always a teller in action. This places stands out because of her and the group. Top Notch. Her and Rachel make me laugh and Allissa has great humor. Keep it up rooting for ya

  Response from the owner

  Hi Tony, we're so happy to hear that! The Silverlake branch will appreciate it too when we tell them!

• J

  Joel Langenhop
  1

  Horrible customer service. If you go to a branch, they can’t help you, they call the same customer service line regular people do and have to wait on hold. So you get to wait on them, while they wait on hold, to talk to someone who can’t help. Credit Card got stolen, they refunded the purchases but my minimum payment was almost $1000 because they couldn’t resolve the issue before statements went out. Too bad, so sad, Pay up. You’d have better luck at a bank. Federal credit Union is more of a marketing tool than an actual benefit. What a joke.

  Response from the owner

  Hi Joel, we're sorry to hear about your negative experience with us. We'd like to take this as an opportunity to learn where we can improve as a company. Can you please send us a good phone number to [email protected]? This way you can speak with one of our team members directly.

• M

  Marco Mummey
  5

  I can't say enought about Alaska Federal Credit Union. They do an amazing job with your money and don't ever treat you like just another account. Things are personal and friendly with them. They provide great customer service and these local branches inside grocery stores are super convenient. Their app and website are great too! Plus Alaska Federal Credit Union really cares about the community. They even sponsor the new semi-pro soccer team coming to Everett, Everett Jets FC! It's just nice to see them giving back to the community, especially during such a difficult time with Covid.

  Response from the owner

  Wow! Thanks for the kind words, Marco! We truly value your membership. 🙂

• M

  Michelle Hill
  5

  Anna V. Branch Manager, is a great representative for Alaska USA. She respects a person's time and answers all questions. Very knowledgeable. I give her 10 stars, thus giving Alaska a great rating. Oh, and their rates beat the big B and 2 other institutions.

  Response from the owner

  That's awesome to hear, Michelle! Thanks for taking the time to share your experience with us. 🙂 We'll make sure your comments reach the Everett team.

• A

  Alex Crandall
  1

  What upsets me as a long time customer is the fact that they are not open on the weekend which happens to be my only days off. They used to be open and now they are not on the weekends. How do I suppose to cash my checks when they close at 6pm when I work til 6. Most people who work have they weekends off and the weekends they are closed. Most banks are open on the weekends for the customers convenience. I cant get off work before 6 so making it to the bank is almost never possible for me now with this bank. Horrible customer service and I have been a loyal customer for many years and this is what I get for it.

  Response from the owner

  Hi Alex, we truly appreciate you taking the time to share your feedback with us. We'll forward your comments to upper management for review. If you'd like to speak with someone about your experience, please send a good phone number to [email protected] so we can contact you directly. Thank you!

• P

  Phoebe Rain
  5

  I love this bank for everything the only issue I’ve ever had is they charged me for their car insurance despite having proof of my own. The corporate customer service is no where close to what you get at the branches. Five stars.

  Response from the owner

  Hi Phoebe, thank you for taking time to leave a review! Did you get your insurance issue resolved? If you have any questions or would like to speak to someone further regarding this, please email [email protected] or call us at 1-800-525-9094.

• T

  Troy Arnold
  5

  Excellent lace to bank, close to home and it's in Safeway. What more can you ask for? I like killing 2 birds with one stone., Lol. Friendly staff there and they're always smiling.

  Response from the owner

  We're glad to hear that we met your expectations, Troy. Thank you for sharing your experience!

• G

  Greg S
  1

  They apparently have a hard time posting car loan payments properly. Three times now they've incorrectly posted my payment and I end up getting letters and phone calls saying my account is overdue when in reality IT IS NOT...SMH...

  Response from the owner

  Hi Greg, we would like to have a better understanding about your experience. Please reach out to us at (800) 525-9094 at your earliest convenience and we will do our best to resolve this with you.

• D

  Daniel Wear
  5

  Friendly staff. I bank at BECU but they are always helpful with deposits.

  Response from the owner

  We're glad to know we've met your expectations, Daniel! Thanks for taking the time to write a review. 🙂