Alaska USA Federal Credit Union Se Kent-kangley Rd, Kent

Alaska USA Federal Credit Union Reviews

• N

  Natasha Komen
  5

  I got my motorcycle loan through Alaska and my experience with the branches has been amazing. I’ve worked with various people from 3 branches (this one included) and everyone has given be the best service possible. Going above and beyond to answer my questions and following up.m The customer service line can be a little frustrating cuz you get a different person every time, but the branches are GREAT. Would strongly recommend to anyone.

  Response from the owner

  That's awesome, Natasha! We're glad to hear that we met your expectations. 😊 Thank you for letting us know about your frustrations with our customer service, we appreciate the feedback. If you ever have a question or concern please don't hesitate to reach out to our Member Service Center 24/7 at 800-525-9094 or [email protected].

• J

  Jim McGay
  1

  I usually have a wonderful experience at Alaska F.C.U. ... Helpful staff etc. However this past Thursday I was disappointed... When I arrived I waited for a total of 30 minutes before leaving..... I noticed one teller working on paperwork for 2 customers... Another teller standing next to the other teller for some reason....the whole time I was there.... Inside a glassed off office another employee andtalked on the phone... I waited and was not contacted by anyone... The employee behind glass seemed to be enjoying herself... I left without getting help....

  Response from the owner

  Hi Jim, thank you for being a loyal member and for giving us the opportunity to improve as a company by writing this review. We're sorry to hear that we didn't meet your expectations on your latest visit to the branch and we will share your feedback with the appropriate department. If you would like to speak with someone about this experience, please email [email protected] with a good contact number so we can have one of our team members reach out to you directly. Thank you.

• D

  Dragondenarts Melanie
  5

  Been coming here for years they always take care of me and my father.

  Response from the owner

  Hi Dragondenarts, that's amazing, you and your father's membership means the world to us! Looking forward to many more years together.

• J

  Jim Upton
  5

  Nice people and they are open all the time. Very unusual for banks but I'm glad to see it. Inside the Safeway.

  Response from the owner

  We're glad to hear that we met your expectations, Jim! Thank you for taking the time to review us.

• D

  Devon Williams
  5

  The staff is great and I don't want Jill to ruin it with a two star rating. Take That, Jill.

• C

  Chad Wright
  5

  Very nice and helpful staff, never had any issues with my car loan

  Response from the owner

  Thank you so much for your feedback! We hope you have a great day!

• T

  Theresa Heim
  5

  My favorite bank for over 40 years!

  Response from the owner

  Wow! Thanks for being a loyal member for over 40 years, Theresa! Your membership means the world to us. 🙂

• B

  Benjamin Vandermeer
  4

  They did a great job, friendly and nice