Alaska USA Federal Credit Union E Parks Hwy, Wasilla

Alaska USA Federal Credit Union Reviews

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  Arline Hill
  5

  I have banked with AK USA for 22 years and I will not bank with any other banking institute. AK USA has always provided me and my family excellent customer service. Thank you AK USA for being awesome!

  Response from the owner

  Hi Arline, wow! thanks for being a loyal member for 22 years!

• X

  Xy Jacobs
  5

  Great Bank the location in Fred Meyer is open 7 days a week from 10:00 to 7:00 everyday so you don't have to worry about missing your bank on Saturday and Sunday and just getting 20s out of the cash machine😟. Another great thing about this bank is that if you lose your card, or if you have fraud on your account, they will issue you another card right away that day at the service counter! They print them right out and you have a new card. You don't have to wait for it to come in the mail; I think it's awesome!!

  Response from the owner

  Hi Xyla, that is awesome to hear! We’ll make sure that your comment reaches Parks Highway branch!

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  Tristan Pease
  1

  Lady I talked to on the phone was incredibly rude and wouldn’t let me speak. Applied for a simple loan and haven’t gotten a straight answer in over a week. Talked to 3 different people now and all have given me different information. Whole process has been frustrating and will not be applying for a loan from them again

  Response from the owner

  Hi Tristan, we're sorry to hear that. We'd like to review your situation and see if there is anything more we can do to help. Please send us an email to [email protected] with a good contact number so we can have someone from our team reach out.

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  marcus barnes
  5

  Nicole has amazing customer service skills!!! Keep up the great work!!!

  Response from the owner

  Hi Marcus, we're so happy to hear that, Nicole will appreciate it too when we tell her!

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  Joshua Brunnhoelzl
  1

  I would like to start by saying I wish there was a zero star option for AKUSA. I banked with them for approximately 5 years following a home loan through them, these were the worst 5 years of banking in my life, the loan process is painful and like pulling teeth even when you make good money, have low debt to income and good-excellent credit score. They always acted like they had no idea my income even though it direct deposited into their bank, pre approval's that should take hours have taken days and when it comes to closing on anything including small consumer loans expect that day to be gone. I have been through most of their loan departments, Mortgage, raw land and consumer loans for various things and every time was utterly disappointed with there competency and urgency. I have since moved on to better banking options (anyone in the valley other than AKUSA) and have never been happier. Please do your research and avoid the headache of this credit union. I have been so upset with dealing with AKUSA that when I buy or sell land or real-estate or anything I wont accept offers from people using AKUSA because you run a high risk of not completing the sale due to a lack of competency on the lenders end. If one good thing has come from this bank it has made me realize that paying cash is way less headache then dealing with a poor credit union.

  Response from the owner

  Thank you for sharing your feedback, Joshua—we're sorry to hear about your negative experience with us. We'd like to take this as an opportunity to learn where we can improve as a company. Can you please send a good phone number to [email protected] so we can reach out to you directly?

• A

  Alex Baughman
  3

  Every time I come in here, the tellers act super aloof. Spencer seems like the only cool one there. Everyone else could use a lesson in good customer service.

  Response from the owner

  Oh no! We’re sorry to hear that we didn’t meet your expectations, Alex. If you would like to speak with someone about your experience, please contact our Member Service Center 24/7 at 800-525-9094 or [email protected]. This way you can speak with one of our team members directly.

• T

  Ty Denton
  5

  I've never been to a bank with such friendly, fast, and efficient tellers! I go to the bank fairly often. Every time is quick and comfortable, never had a bad experience.

• J

  Jeffery Erickson
  5

  Great service and further more i was pleased with all of it

  Response from the owner

  Thanks for leaving a review, Jeffery! That's awesome to hear. 🙂

• J

  Jacob Mcanulty
  1

  Phone rang for 5 minutes and no answer, within the time the business was open. Maybe have more people by the phones so we don’t feel like you just don’t care about us.