Alaska USA Federal Credit Union N Dysart Rd, Avondale

Alaska USA Federal Credit Union Reviews

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  postal_paulie
  1

  Well, when you are financing a vehicle, or two, it’s nice to have a credit union you can rely on — where the employees respect your time, and your concerns. Alaska USA is definitely not one of those credit unions. I cancelled my extended warranty, back in September of this year, for a vehicle I purchased. The dealership finally sent a check to Alaska USA in October. So, kudos to the dealership, also, for taking care of things when it’s best for them, and not me. Alaska USA signed for the FedEx packet containing a check for the cancellation of my extended warranty on 10/28/2020. Today is 11/25/2020, and the amount of the check still has not been applied to my outstanding balance. That’s fine. Let’s leave that alone. What kills me is the fact that, when I call Alaska USA to discuss this issue, I need to set aside at least an hour in order to finally get transferred to these senior service representatives who will tell me I can F%€K off — but in a nice way. Yes, they have mastered that art. After getting transferred to five different people before that, all of whom state that the person who transferred me to them did not tell them what my issue was. I finally received a voicemail from someone, from Alaska USA, who left me their phone number and asked me to call back. So, I did — on my 35 minute lunch break. This time, I spoke with one person who told me I needed to speak with a senior service representative, and placed me on hold to get one on the phone for me. If I knew her name, I would request putting her name on a milk carton because she never returned, and I’m afraid she’s still out, walking in the cold, trying to find a senior service representative. I was on hold for 30 minutes, and had to hang up because I’ve got a job to do so that I can pay Alaska USA for the car I am financing through them. If there is one thing that I can promise Alaska USA, it’s this... I will NEVER, I repeat, NEVER, be doing business with you again. I cannot wait until I can withdraw the $5.00 from the savings account you practically forced me into opening when I got the loans through you. Let me assure you that when I do, you will never have the chance to earn my business again. You see, it’s not that I blame you for not finding the check, or trying to track it down. Your customer service just sucks. I would much rather pay a higher interest rate, and get results with another bank. After all, there are many of them out there. You should probably remember that.

  Response from the owner

  Thank you for taking the time to share your experience with us. We're very sorry to hear that this happened to you and we'd like to see if there is anything more we can do to help. Can you please send a good phone number to [email protected] so we can have one of our senior team members reach out to you directly?

• J

  June Buggy
  5

  My husband got a motorcycle financed recently. The lady(Jhanay) that took care of us was extremely knowledgeable and took the time to get to know us as people as we were processing our loan. She was very professional and made our choice of using Alaska Federal feel like a really good one in knowing we’ll be taken good care of. She set us up with online Bill pay and walked us through all of the relevant details of the process beautifully. Thank you!

  Response from the owner

  We're so happy to hear that, June! Thank you for taking the time to review us. 🙂 We will share your comments with the appropriate manager for review. Congrats to your husband on the new motorcycle!

• J

  Jake La Grander
  1

  Their customer service is non existent! Do not waste your time here. I called their 800 number and was assured by the customer service dept that I could in fact make a deposit at this location. I drove 10 miles out of my way to make said deposit using shared branching and upon arrival was told by the rather rude teller that I could not. We don't do that becuase of "the covid thing." I have no idea how Covid-19 has any bearing on depositing cash....at a bank. Take you money else where. Clearly they don't want it!

  Response from the owner

  We’re sorry to hear about your negative experience with us, Jake. In order to promote social distancing during the initial phases of the pandemic, the CO-OP Shared Branch Network authorized participating credit unions to temporarily suspend shared branching services. That being said—with regard to the phone conversation you had—we’re sorry you received misleading information. We will share your feedback with the appropriate department for review.

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  Abraham Quintero
  1

  Never bank at Alaska Federal!! They emailed me to see what the situation was. After I emailed back I never heard from them again. Pienso por que soy hispano.

  Response from the owner

  We’re sorry to hear that, Abraham. Could you please send us a good contact number at [email protected] so we can have someone reach out to you directly?

• d

  david gonzalez
  5

  Great staff, they are respectful​, and they get to know you by name. I love coming in and seeing them, they are knowledgeable, and can take care of all my needs. Thanks to a great and professional staff!

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  David Jerry
  5

  Best costumer service. They are friendly and willing to help. Denisse is always friendly and smiling. Thanks

  Response from the owner

  That's great to hear, David! Thank you for sharing your experience. 😊

• j

  justin cordova
  1

  Do not use this branch. Find another one. they told me what requirements they had for a shared branch deposit. I fulfilled that requirement and they told me they changed their mind and they won't help me.

  Response from the owner

  We're sorry to hear about your negative experience with us, Justin. Thank you for taking the time to share your feedback. We will be forwarding your comments to the appropriate department for review.

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  Samantha Nichols
  1

  WORST SERVICE EVER. I JUST GOT THIS LOAN AND I AM ALREADY LOOKING INTO REFINANCING

  Response from the owner

  Oh no! We're sorry to hear that we didn't meet your expectations, Samantha. Can you please call 800-525-9094 or email [email protected] with more information on what's happening so we can help?

• H

  Heather Sica
  5

  The customer service is always incredible

  Response from the owner

  Thank you for the positive review, Heather! We're glad to know that we met your expectations. 😊 If you ever need anything don't hesitate to reach out to our Member Service Center 24/7 at 800-525-9094 or [email protected].

• J

  Judith Latner
  5

  Always ready to help, very professional.