Desert Financial Credit Union W Mcdowell Rd, Goodyear

Desert Financial Credit Union Reviews

• A

  Amy Burton
  1

  We have been with this bank for over 20 years and I absolutely HATE IT. (important note: employees inside of bank are very nice.) I was so fed up years ago that I got my own account at a different bank but my husband stays because of the hassle of switching. I have CONSTANT problems with making online electronic payments, cards being shut down when we travel, auto payments not going through when funds are in our acct, super long waits at drive thru atms, “customer service” taking 30 min-1 hour EVERY time I need to call, and on and on and on. I do not have any of these issues at 1st Bank. DO YOURSELF A FAVOR AND PUT YOUR $ UNDER YOUR BED IN A SHOEBOX before joining Desert Financial.

  Response from the owner

  We are so sorry you feel this way about our credit union but we appreciate your feedback and will let the right teams know about it.

• f

  fernando leyvas
  5

  Kristen was very easy to talk to and presented what options we had. Very professional and knowledgeable . Wasn't pushy just pointed out what would be best for our needs we are so thankful to Kristen and to Desert Financial for the services they provide for their customers and the community.

  Response from the owner

  We truly appreciate your review, Fernando. We will pass along your feedback to Kristen and our leaders! Thank you for being a member.

• s

  surge
  1

  They moved into the Frys grocery and must say the customer service is not good. I not a happy banker with DF credit . They took my money to the back to count it and came back with 15 bills short not $1 but fiscal bills. She said there were 2 people to watch. Like yeah but im short and didnt see you count. Not good banking. Go to another location if you can.

  Response from the owner

  We're sorry to hear that there was a misunderstanding during your time at our branch. Please let us know if the issue was not resolved and we would be happy to help via email ([email protected]), over the phone (6024337000) or at our branch.

• C

  Captain Ape
  5

  I wanted to take a moment to give good press to Alleonor Estrada at the Palm Valley branch. She went WAY above an beyond to help me with a cashier's check issue that went missing. Things like this can be stressful to say the least, but with Alleonor's help the matter was resolved and the funds will be back in my account very shortly. All this after following up on her own to make sure not only was the cashier's check not cashed, but then her personal follow up with me directly on this matter was a big piece of mind. All to often people only report the bad things that happen. Today, something really great happened- And that is exclusively because of Alleonor's extra effort and follow up. I have been with Desert Financial for more than 20 years. It's people like Allenonor that keep me coming back. It's nice to know that when something does go wrong she'll be there to assist. I firmly believe: Good help is NOT just hard to find, It's hard to KEEP! Alleonor is very good help- Please take a moment to recognize her for the outstanding job she did helping me with what could have been a super stressful situation- Respectfully, Ron C.

  Response from the owner

  Thank you so much for your kind words about Alleonor! We will make sure she sees your comments. We truly appreciate your membership!

• A

  Alyssa Bonesteel
  1

  Made an appointment on my lunch break, checked in on time and wasn’t seen for 15mins got up and left. Don’t advertise this time if it’s not available. Place gave bad vibes won’t be returning.

  Response from the owner

  We are so sorry about this situation! If you still need assistance with your account, feel free to email us at [email protected].

• S

  Sonny Kanana
  5

  We came to this location to close on our Line of Credit, first thing we noticed was how professional everyone were. It's very clean and everyone was nice, we met with Corina who helped us through the closing process, she was very polite and courteous. She made it very easy and understanding on the terms of the line. Thanks Corina

  Response from the owner

  We are so happy to hear that Corina was ale to assist you with the line of credit! She is really awesome! Thank you for your kind words and for being a member, Sonny.

• D

  Dan T
  5

  Always happy with my service. Friendly staff. Would recommend to anyone who wants to get out of the “Big Bank” take a number service. Desert Financial will treat you like family!

  Response from the owner

  We are so pleased to hear about your excellent experience with our staff! Thank you for the positive review and for being a member.

• V

  Vanessa
  4

  I’ve used this location for over 10 years and have no complaints customer service wise, and the bank and what they offer as a credit union is fine, but I prefer online banking as a whole as of right now. The bank tellers and other employees themselves get 10+ stars, I just think you can find a better overall place to keep your money than here, or any brick and mortar bank for that matter.

  Response from the owner

  Hi Vanessa, great to hear you consistently receive great customer service. If you have any suggestions on how we can improve our online banking or other services, please email [email protected].

• M

  Maria Munoz Guerrero
  5

  The service was above expectations Corrina was very helpful, friendly, and professional. She met twice with me as there were issues with the website we needed, she made sure we completed the task.

  Response from the owner

  We are so happy to hear that Corrina went above and beyond helping you, Maria! Thank you for being a member and for visiting our branch.

• M

  Meri Lee
  5

  Desert Financial has been my Credit Union for 40 years now. I was thrilled to have my best friend join. They are my go to for anything financial and I couldn't imagine having to use a bank for services.

  Response from the owner

  Thank you for the long-lasting membership, Meri!