Affinity Federal Credit Union Pocono Rd, Denville

Affinity Federal Credit Union Reviews

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  user R
  1

  Every time I go to this bank there’s always a issue with a teller speaking in an aggressive tone when trying to help you. Today Amber, told me she was unable to help me make payments on my account because of my debit card. As I assure her the gentleman in the cubicle (His name start with A) has been extremely helpful when doing a cash advance for the last year. Amber began yelling on 2 different occasion as I walked away and ignored the shouting on both times and seek help from another lady standing. Sadly, even through Amber assisting another customer in the branch and another teller assisting me as I explained what’s happening Amber still continued to yell across to correct me in my story. This by far has been one the most embarrassing situation when I originally walked in to make a payment on my loan.

  Response from the owner

  Thank you for your Review and Feedback. We are sorry that your expierence was not what you expected. We would love to hear more about your interaction at our branch. Please reach out to us at 800.325.0808. Thank you!

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  KrystalAnn Cherico
  5

  The ladies here are absolutely incredible! I actually have a great time there. I get taken care of almost immediately every single time - and I always end up laughing and leaving with a smile. Thank you ladies for making my day brighter while being professional and getting the job done!

  Response from the owner

  Thank you for the wonnderful Review! We are very Lucky to have such a wonderul team at our Denville Branch! Thank you again for your review.

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  Kayla Sillence
  5

  Everyone is amazing there besides Maria! Everyone else is so helpful and really caring

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  Arjune Sharma
  4

  Personnel are always inviting and friendly.