Chase Bank Diamond Spring Rd, Denville

Chase Bank Reviews

• D

  Diamant Osmanaj
  1

  The worst ATM that you can find it doesn’t accept more then one bill you need to change the ATM machine please it’s so annoying of not getting the money deposited one shot. PLEASE CHANGE THE ATM IMMEDIATELY

• G

  Georganne Benvenuti
  1

  Anita Johnson is one of the worst people I have ever encountered. I have unfortunately had to speak to her on about 4-5 occasions (two in person, 2-3 on phone) to handle an estate account issue for my deceased father, and every single experience was horrible. She was so incredibly condescending, rude, mean, and not helpful in the least. Not only did she insult me and talk down to me, she yelled at me and said she would not talk to me when I began crying (my father died tragically and dealing with his estate has been hard for me) because I was “upset!” She still won’t assist me with my issue (I have since escalated the issue and am dealing with someone in corporate who has been kind) and would constantly interrupt me, talk over me, and repeat the same things to me in order to make me feel stupid. Not only that, she said she was “very confused” because my last name didn’t match my account (I got married, not confusing at all) and when I told her the previous teller instructed me to use my card with my maiden name until it expired, she berated me once again. She asked to see my card, and when I showed her she grabbed it and snapped it in half. If you’re going to work in customer service, especially with a new mom who is grieving, you CAN NOT behave this way. She was so unprofessional it actually blew my mind. I will be filing multiple formal complaints against this woman. If you go to this branch, STAY AWAY from her. She’s not there to help, she’s clearly miserable and wants to make everyone else miserable too.

• J

  Jaclyn Studer
  1

  Anita Johnson is by far the worst employee of this branch. I actually have witnessed her make a customer cry. She is the epitome of what’s wrong in this world. How she is still working here, I have no clue. She is MEAN, goes out of her way to NOT help you and I will be taking all my money to another bank because of her specifically. I urge this branch to fire her immediately. I’m not sure why she is this way, but it’s unjust regardless.

• S

  Sharon Marie
  1

  I hate leaving bad reviews, but this was the third strike for this branch. We moved our business here because Chase has such a good reputation nationally, and we've been happy with their credit cards. The employees of this branch are rude. Today I waited 37 minutes to get 40 five dollar bills out of my account...ten to get the teller to even acknowledge me. Then she gave me the wrong amount and walked away for another 10. To top out of my infant was screaming in the back seat and the guy behind us in the car line gave me the finger and drove away, thinking we were holding up the line (maybe?). Last two items clearly not the banks fault, but added to the terrible experience. I even tried calling the bank on the phone from outside to get their attention thinking they had just forgot or the bell didn't work... No luck. Avoid if you can.

• H

  Horacio Pellegrino
  1

  Looks they lost their customer service employees. Wanted to create a user and looks like Mission Impossible!, called 4 times already and nobody seems to know what to do. Feel like Love Death and Robots series.

• C

  Cheryl Dennis
  1

  This branch is the worst. Look at the other reviews- they all say the same thing. Horrible customer service. I went next store to Santander, was assisted by the nicest person ever. And Decided to move some of my business. I sincerely hope this branch looks at its customer feedback.

• A

  Ajmal Zada
  1

  The reviews speaks for itself i would give them less than one star if could. The staff is very rude and not willing to help you at all. Usually you get a very good service at chase but not at this branch. I am very disappointed.

• J

  Jay Rana
  1

  My girlfriend just called and spoke to Anita. She has the worse customer service! She will give you the worse attitude and will not even help! DO NOT GO TO THIS BANK! Find another Chase bank.

• F

  Fred West
  1

  The drive through is the slowest ever!!! Unreal how long it takes!!! The Denville branch needs more customer consideration. I would never recommend this branch!!

• J

  Joe Rad
  1

  It's like a ghost town, not enough tellers. The one the do have is slow rude and always doing something else and makes you wait. Santander next store has far better service.