Advia Credit Union E Milham Ave, Portage

Advia Credit Union Reviews

• L

  Lenia Harris
  1

  Advia is the worst credit union to ever exist. I started with them over 10 years ago when my credit was bad. I tried to enroll in their programs to save money and build my credit score and was denied because my credit was bad!!! Fast forward some years later credit score was above 800 and they called and emailed me constantly about programs they have. Credit unions are supposed to work with people. This place operates as a stereotypical bank that doesn’t work with the community. They are trash!!!

• s

  sameer berry
  5

  They Hold the Magic Wand! Ashley was able to get my Nissan Re-financed just after 7 months from Credit acceptance! She brought my Interest rate From 23% down to 9%!! Mind you they pulled my credit at only 600! My monthly payment went from $627 down to $455! and I had 62 months left and she re-financed me at 63 months! This way my term wasn't even extended! They went the extra MILE for me and made it happen! I know it wasn't Easy but she sure did make it look easy and Painless for me! This meant a lot for me! Now I plan on working with Advia to help keep my credit growing strong and to do future business with Finally taking a mortgage for a house in the near future! I Would Recommend this branch to anyone!! PS. Ashley just got promoted to Branch Manager and is moving To a nearby Advia! Congrats!

  Response from the owner

  Thank you for your 5 star review, Sameer! Thank you for your membership with Advia.

• J

  Jonniel
  1

  Edited on 8/27: came back to this ATM and this time the machine took my card, but was unable to process my "transaction could not be completed at this time". Changed my rating from 2 stars to 1 and will be reconsidering other credit unions that are offer more reliable and consistent service. ATMs always have problems. Staff is friendly and provide quick service, but I don't want to wait 15 minutes in line to withdraw or deposit $20.

  Response from the owner

  Thank you for your review! We apologize for the inconvenience as we are in the process of upgrading our ATM machine's and software to prevent this going forward. Please feel free to contact us for further assistance at 844.238.4228 or through the Live Chat feature on our website.

• A

  Adam Yoder
  1

  It took 40 mins for them to complete 1 transaction in the drive thru. Meanwhile theres a line out to the road. Poor service

• T

  Taya V
  3

  No longer the small town credit union it used to be. This branch is friendly but I put a large check in from the company that they use for their employee's retirement funds and they still put it on a 2 week hold. Wasnt even that much money. I've also been in line with only about 2 other people being helped and I watched the clock while I waited for over 30 minutes. Really??. Also, the night drop NEVER has any envelopes so you have to come prepared with your own.

  Response from the owner

  Thank you for your review. How can we make that 5 stars? Please send us an email to [email protected] or give us a call at 844.238.4228 to discuss your member service. Thank you for your membership with Advia.

• W

  Wander Lust
  1

  Thoroughly disappointed. Have been bugged for years to get a loan through Advia where I hold my main accounts. I spoke with a girl (Katie) who got my debt to income ratio wrong by $1,400. She did not seem knowledgeable about the different avenues that could have been taken to secure the small loan..I suggested them to her. Needless to say, after some back and forth, with ultimately no further response back, and a "hard hit," on my credit report, and after 6 years of being a good customer, I went to Chase the following Monday and secured a loan for double the amount, no problems. Extremely disappointed.

  Response from the owner

  Thank you for your review, Wander. We are sorry to hear about your experience. Please send us an email to [email protected] or give us a call at 844.238.4228 to discuss your member service. Thank you for your membership with Advia.

• K

  Katya Reason
  5

  I wanted to give a huge shout out to Jake Dumont and Noelle Barnrus at the Portage location for helping me get my account opened up yesterday. Jake went out his way to help me see someone even though I didn't have an appointment scheduled. Noelle was very helpful with any questions I had and offered many great tips and told me all about what Advia had to offer im happy to be with Advia and banking with people that are so nice and helpful

  Response from the owner

  Thank you for your 5-star review, Katya. We appreciate your support! Thank you for your membership with Advia.

• Z

  Zachary Frieben
  5

  Gentleman was very helpful, nice, and quick about setting up automatic payments for my auto loan.

  Response from the owner

  Hello Zachary, Thank you for the kind words!

• J

  James Donald
  3

  The staff is always nice but they can’t do anything for days. Need to make a large purchase better tell them at least a week in advance or you will have no way to pay for it. Fees are climbing on everything. All things considered it’s better than dealing with a bank.

  Response from the owner

  Hello James. We are sorry to hear about this. Please email us at [email protected] so we can look into this matter further for you. Thank you.

• e

  erika brown
  2

  Every time I come here I have to wait over 20mins just to deposit money into my account! The ATM is always down.

  Response from the owner

  Thank you for your review! We apologize for the inconvenience as we are in the process of upgrading our ATM machine's and software to prevent this going forward. Please feel free to contact us for further assistance at 844.238.4228 or through the Live Chat feature on our website.