Advanz Credit Union Ormsby Station Rd, Louisville

Advanz Credit Union Reviews

• B

  Britt Hill
  5

  I applied for a loan to refinance my car. They refinanced at a super low rate saving tons of money and paying my car off quicker. The staff ( Becky, Michael and Troy)was super friendly and prompt. They were willing to go above and beyond. Highly recommend them for your banking needs!

• p

  patrick young
  5

  Michael Kelly and Troy Windhorst are always great! Helped me refinance my current vehicle at a much better APR! Highly recommend! Very professional and easy to work with.

• T

  Taja Ferrell
  5

  I’ve been with advanz Credit union for almost four years and i mean when I say amazing place to bank at I couldn’t ask for a better credit union. Tabitha cook is my go to person anytime I need anything from refinancing my car loan or just a regular loan interest rates with them are amazing I love it here!

• T

  Tracy Middlebrooks
  5

  Advanz is filled with the most helpful, caring people in all their branches. I've never had a bad experience in 25 years. Most recently, Deborah Maddox and Troy Windhorst led us through the loan process for a new vehicle. It could not have been quicker or easier. It was actually the least stressful part of buying the car. Keep up the great work.

  Response from the owner

  Thank you for your review, Tracy! We are so glad to hear you had a great experience with Advanz and our awesome staff!

• W

  Wendy Wright
  5

  Loved the whole experience we had and how easy it was , Michael Kelly was friendly , professional and an absolute insightful pleasure to work with ….. Thank you Advanz and Michael Kelly for helping with an AMAZING percentage rate 😊

• D

  Drew Young
  1

  Worst wanna be bank in history, debit card was hacked thru the Playstation network. Dawn Skaggs called me back and told me it wasn't their problem. Worst customers service I've ever been thru. Charged me so much interest thru 2 Car loans and a personal loan, then when my card is hacked it's not their problem Update, this was not resolved. All purchases below were made within ten mins while I was at work. Banks want us to trust them, this letter is a smack in the face. Espically since our money is supposed to be federally insured.

  Response from the owner

  Hello Drew, we are sorry to hear about the fraud on your card and that you are not happy with your experience. Member satisfaction is important to us and if you would like to discuss this matter further please feel free to contact a branch and someone will be happy to help you. Thank you.

• K

  Kirstin Jones
  1

  Every time I call the teller always seems to have an attitude. Apparently the credit union had computer problems Dec 23, 2020. This cause my account available balance to be messed up. I called the credit union because I didn't understand why I had a bunch of fees on my account. The teller very rudely explained they had computer problems and thats why account had been over drafted. I asked that the fees be taken off since it was their fault my account was messed up. The teller told me no and that it actually worked out in my favor. How does fees work out in my favor when they had computer problems?

  Response from the owner

  Hello Kirstin, I am sorry to hear you are not happy with your experience. If you are still experiencing difficulties or have questions about fees, please feel free to contact a branch and someone will be happy yo help you. Thank you.

• T

  Terry Ali
  3

  As a shared branch I was required to enter the branch to complete my transaction with very little explanation. That diminished the experience for me. I was made to feel like lesser than for being a non advanced member . I will take this up with my credit union. Surely they wouldn't agree to such inconveniences.

  Response from the owner

  We’re sorry to hear you were not satisfied with your experience at Advanz. Transactions for shared branch members can only be completed inside our branches and not via the drive thru due to some forms or extra steps being required that can take a little extra time. Please contact the branch directly if you have questions about the services available to you and see our website for information about lobby hours. Thank you.

• J

  James Looper
  5

  I’ve been banking with Advanz for awhile now and I am extremely happy with all their help with getting me a new car and being the best credit union around. I will definitely recommend and use them again and again.

  Response from the owner

  Thank you for your wonderful review, James! We are so happy to hear you had a great experience and value your membership.

• V

  Vicki Fuchs
  5

  This is the easiest, friendliest, credit union I have found. They make banking and loans a very simple, easy process which works perfectly for me! Closed on a new car loan, by the end of the same day I applied. All online and great rates! Give it a try!

  Response from the owner

  Thanks for the feedback, Vicki! We love helping members with their borrowing needs. We appreciate your business!