Advantis Credit Union Sw Scholls Ferry Rd, Tigard

Advantis Credit Union Reviews

• V

  ViperX9 gaming
  5

  I just opened a new account and a line of credit, there has been no other banks that have allowed me to open up credit with them untill advantice, they warmly helped me set things up smoothly, and were perfesional and respectful towards me, there are so many cool cherictures at this little branch, getting the respect that I deserve feels very good. And might I add, the employees here actually called me by my name rather than sir or this customer which really made me feel like a priority customer. Very happy with this customer service.

  Response from the owner

  Thank you for this excellent feedback! We love helping our members, especially when we can help you reach an important goal. We're very happy you decided to join Advantis, and thank you for your membership!

• K

  Kalen Entiken
  1

  Worst Customer service ever!!!!!!! I called them up do to me paying a bill and the company wont take my payment do to my zip code not being correct from my bank. So I call Advantis and nurelain asked for me to verify cvv # birth date and full address which i gave. And Nurelain says how can i help you. I told her my issue that i want to see what zip code they have on file. She goes ok go ahead and verify it with me i said i just verified my info with you (cvv,bd, FULL ADDRESS!) and she wants to play games. I tell her are you kidding me i just gave you my address i need to find out what YOU are looking at as a ZIP CODE. and she says go ahead and verify. I tell her this is unacceptable customer service. and i want to speak to a supervisor and Diana #1417 comes on the line and says i need to give them the zip code. So i gave it to her and guess what. it took 30 minutes just to get this info. Moral of the story. I sell cars for a pretty big dealership and every single customer that sits IN front of me will here thit story in detail. With a little stretch of the truth. I will cancel account and take my chances else where. That was terrible for them to do. It sucks i have to give even one star! This credit union sucks !!!! Now on to facebook, Instagram yelp!

  Response from the owner

  Hi Kalen, we are very sorry to hear this feedback and have shared this internally with our team. We would welcome you to contact a supervisor in our Member Solutions team at 503-785-2528 as we'd like to learn more and do everything possible to assist you. Thank you for your membership and for reaching out to us.

• J

  Jane & Tom Williams
  5

  Wow, it was a fanatastic experience start to finish. We had such a welcoming and efficient team help us with our mortgage that we have now moved our HELOC to Advantis. Customer service and friendly efficiency...Advantis had it all!

  Response from the owner

  Hello Jane and Tom! We're so glad to hear that our team was able to assist you with a mortgage and a HELOC. Thank you for being Advantis members!

• C

  Christopher Callahan
  5

  I have been with Advantia for a few years now, and honestly every interaction I have had has been excellent; the remote teller is handy to use in the branch, they're always super nice, as are the branch personnel. Laurie in the loan department was greta to work with, and Katie was just all around exceptional - answered my questions, offered thoughtful help and perspectives, and was just generally a joy to talk to every time. I will happily go out of my way to stay with Advantis

  Response from the owner

  Hello Christopher! It's so great to hear that you've enjoyed your experience with Advantis. Thanks for sharing your feedback about working with Laurie and Katie. We appreciate your membership and look forward to continue serving you!

• A

  Agape Notary Service
  5

  The best customer servivce ever! Team member Ted Lowe is amazing. This branch is beautiful and has a fanstastic ambience. This credit union offers a wide variety of products and services. So happy that I bank with Advantis!

  Response from the owner

  Thanks for sharing your feedback! We appreciate your membership!

• P

  Patricia Johnston
  1

  Drove all the way to this place to open a student checking for my son. I have a couple accounts here. They wouldn't let us use a restroom and they were extremely rude. Didn't even greet people who came in the door. Horrible customer service. They need training. Needless to say I didn't open an account for my son.

  Response from the owner

  Hi Patricia! We are so sorry to hear about your experience. We would like to talk with you more regarding your experience. Please reach out to Nick Kehoe, our District Branch Leader at 503-210-2620 to discuss this further.

• J

  JD Hansen
  1

  If you take the worst thing about a bank branch, the worst thing about telephone banking, and the worst thing about an ATM you'll get this branch. Why does it even exist? And using a phone headset that the last sneezing guy just used is gross. How about real service? That's why i joined a credit union in the first place.

  Response from the owner

  Hi JD. We are sorry to hear that you didn't enjoy your experiences with Advantis. We would love to hear more feedback about how we can do better. Please reach out to us at your convenience and share the issues you experienced. Thanks!

• S

  Scott C. Haynes
  1

  No regards or customer service for their members. Ignored emails, complete lack of emotion or willingness to work with members.

  Response from the owner

  Hi Scott! We're sorry to hear that you haven't enjoyed your experience with Advantis. Our Director of Loss Prevention, Jason Holmes, would be happy to talk with you further regarding your situation. You can reach him at 503-785-2589. Thanks!

• C

  Charles Campbell
  5

  This place is awesome, they really genuinely care and they are a nonprofit organization that hits it out of the park.. Thank you all for the help, and most of all friendly atmosphere...

  Response from the owner

  Hey Charles! Thank you for sharing your Advantis experience. We appreciate your membership!

• A

  Allen White
  4

  I Don't bank with these people, my account is with the co op I use the atm just outside, I don't have to drive across town now. Has pretty good lighting around the atm machine.