Advance America Contra Costa Blvd, Pleasant Hill

Advance America Reviews

• M

  Margit Ernstsen
  5

  Easy to get payday loan. Max can get is $255, payback total is $300 no matter if your next payday is a week away or 3 weeks away. Staff very friendly.

  Response from the owner

  - Thank you for your feedback regarding our loan and money services. Our Pleasant Hill location appreciates your business!

• A

  Alissa Martone
  5

  Very Quick and Friendly. Grateful to have reviewed the opportunities to apply for a loan to change my life. Truly blessed to know their are live savors helping others survive through this pandemic. May God bless your company 10 fold.

  Response from the owner

  - Your business is important to us, thank you for your review of our Pleasant Hill location!

• D

  Daniel Rey Cox Vasquez
  5

  Easy to find. Great customer service. Nelia remembered me, after several years. She is personable and got done what I needed. I love when a business remembers me. That speaks volumes. Thank you! 😊

  Response from the owner

  Daniel - Your business is important to us, thank you for your review of our Pleasant Hill location!

• S

  Sandra Melero
  5

  The best customer service in town. Friendly faces, extra added attention and super clean facility to do business with. When in a pinch, is nice to work with women are are friendly, caring, patient and kind.

  Response from the owner

  Sandra - Your business is important to us, thank you for your review of our Pleasant Hill location!

• I

  Israel Leiva
  5

  I been coming here for years. Great customer service. Sunshine was very helpful and made the whole process easy and in a timely manner. I recommend this location.

  Response from the owner

  Israel - Thank you for your feedback regarding our loan and money services. Our Pleasant Hill location appreciates your business!

• c

  chris gorrell
  5

  Very helpful was a customer for a while then got layed off of work for a month and was welcomed with open arms and not criticism and am very greatfull for this service! Shoutout to the professionalism of nelia!

  Response from the owner

  - We were so excited to receive this review for our Pleasant Hill location and are glad we could provide the loan you needed. Have a great day!

• D

  Daniela Schulz (D)
  1

  I suggest that you read the contract before you sign and ask yes and no questions. Especially in this location! The store manager needs more training with dealing with clients or not be there at all. The store manager misinformed me in when I can pay back the advance the next day in a different location without any penalties.It literally took me 2 hrs to pay off the advance do to the store manager at Pleasant Hill incompetence. She made it difficult, extremely inconvenient and very irritating. She was insisting that I had to come to her location in Pleasant Hill to make a payment when my specific question was to her if I was able to pay at the location by my house in El Cerrito and she responded YES then I asked her if I can pay the next day without any penalties and she answered YES. In fact her answers were false, it took her GM to get involved and still insisting that I had to come to her location in Pleasant Hills to pay the next day. But I read the contract and it states that if you canceled the contract you have to go to the same location and return documents and the money. Which I was not doing, I just wanted to pay it off. The only reason why the EC office was not able to transfer my file was because of a 24hr period for the cancellation period. meaning that I was able to pay without any fees but only the location of the initial advance (PH.) Well they were trying to avoid me paying that day and insisting to come 2 days after so they can collect the fees but only at their location. I was not having this nonsense. I stayed in the EC location past their closing time to just leave the payment there, the SM finally said after speaking to her GM, To just leave the payment in EC and that they will mail it back to PH. Bad customer service and bad experience.

• N

  Nisa Bey
  5

  I always have a great experience at this location. There very accommodating, nice, helpful and they know my name when I walk in.

  Response from the owner

  Nisa - Your business is important to us, thank you for your review of our Pleasant Hill location!

• R

  Raquel Hernandez
  5

  Excellent service. Was in and out in 15 min. I am definitely going to recommend to people i know.

  Response from the owner

  Raquel - Your business is important to us, thank you for your review of our Pleasant Hill location!

• A

  Andrew Baca
  5

  Nelia was awesome! Very fast and thorough with everything! Definitely will be coming back!

  Response from the owner

  - Thank you for your feedback regarding our loan and money services. Our Pleasant Hill location appreciates your business!