Acura at Bill Vince's Bridgewater US, Bridgewater Township

Acura at Bill Vince's Bridgewater Reviews

• L

  Louis Di Girolamo
  5

  I purchased 3 vehicles from Bill Vince's Acura. Two of them were certified pre-owned & one was not. I have had three positive experiences with the process. My sales reps were professional, courteous & concerned about my needs for the particular vehicle I was interested in. Obi was particularly helpful. The car buying experience with all three sales was smooth & hassle free! At Bill Vince's Acura the service, professionalism & courteous nature does not stop at the sales level! It carries over to the service center! When I call to schedule an appointment the person who answers the phone is very friendly, polite & professional! The 2 service reps I deal with are Dari De Jesus & Wahid Wally. Dari & Wahid are polite & knowledgeable service reps. who ensure my cars are taken care of. When I pull my car into the service garage, Dari or Wahid always come over to me and greet me. Nothing is too much trouble for them. They always ensure my needs are met! As a matter of fact, all personnel who see me sitting in the service area greet me with a hello how are you? I am truly treated like family, not like a customer. That's why I purchased 3 cars there and continue to service them there. I always recommend Bill Vince's Acura for an experience that will make you feel like family! Thank you, Louis Di Girolamo

  Response from the owner

  Louis - Thank you very much for your continued business, 5 star review and kind words about our service department. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service and if there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118 VIEW AND EDIT 

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  Tina Geist
  5

  After having a horrible experience @ East Brunswick Acura I called Bridgewater Acura & received outstanding service! The internet sales manager & Lou are honest & transparent. I was able to come to an agreement over the phone in less then 10 minutes, no back & forth stuff at all. They treated me with respect & the deal was exactly what they said it would be when I arrived to pick up my new RDX. I live in East Brunswick & will happily drive 30-40 minutes to Bridgewater Acura. Everyone I met here were professionals as opposed to the criminals in East Brunswick. My advice take the ride over to Bridgewater!

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  Katie Pressler
  5

  My boyfriend and I had an amazing experience with Bridgewater Acura. After seeing his dream truck along the road, we stopped in Christmas Eve and were greeted with happy and upbeat spirits by Scott, our vehicle specialist, and the whole team! Everyone was very professional and the entire process was smooth sailing. Thanks for a great early Christmas gift - it really made our holidays!

  Response from the owner

  Katie Pressler, thank you for taking a moment to share your personal experience with Bridgewater Acura! We certainly appreciate you stopping in, and for allowing us the opportunity to work with you to earn your business on your new truck! Congratulations on behalf of Scott Doyle and the Bridgewater Acura Team. Wishing you all the best with your new vehicle - drive it in good health and safety. Warmest Regards and a Happy and Healthy New Year to you and your family. Bridgewater Acura.

• J

  Joseph Kheir
  5

  The service representative’s at Bill Vince’s Bridgwater Acura very nice and very professional, top class service I have been coming to this dealership for the past 5 years mike and Darry from service department are the best.

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  Maria Frucci
  5

  I just bought my second vehicle, a 2019 RDX, at Bridgewater Acura. I adore the automobile and I am completely happy with the entire purchasing experience. Abe was helpful, informative and lovely to work with throughout. My 2016 MDX was purchased through Paul, who was also fantastic. I have used this dealership exclusively for all service, Linda, Frankie, John, Darry, Mike and Eliana in the service department are all wonderful. I find this dealership to be less cut-throat than others, the staff actually works together. I highly recommend!

• R

  Raymond Aloia
  5

  This is the third vehicle I purchased from Mr. Lasko. We have a long-standing dealer/client relationship that is second to none. From the sales process to vehicle servicing we are always treated pleasantly, always with a smile and fairly. When we've had performance/repair issues with our vehicles, Dave is always willing to listen and does his best to resolve the issue on our behalf and, on occasion, with Corporate Acura's intervention. We have always left the dealership happy. I highly recommend the dealership ... as we all know it's the people who make the difference in the sales and service world. Bill Vince's Acura has a winning crew. Thank you.

• K

  Karthikeyan Ganesan
  1

  Came in on a Weekday evening. The store had maybe two sets of customers. We found a few people wearing Acura jackets sitting by themselves on what looked like their work desks. We assumed they were sales people and expected someone to come up to us, but no one even looked up. So we went up to the receptionist and I let her know we were interested in a used car that was listed on their site. She made an announcement requesting an available sales associate to report to the showroom floor and then went about her work. And then we just stood there in front of the receptionist for the next 15-20 minutes hoping to be greeted by someone but not a single person showed up. If they directed me to a waiting space or atleast gave me some kind of an update about the waiting time it would've been much less infuriating. We eventually walked out because we didn't want to wait any longer. I'm sure losing a sale doesn't hurt them much, but I wanted to post this anyway cause it was pretty insulting to be made to feel so unwelcome.

  Response from the owner

  Karthikeyan - thanks for taking a moment to share your experience with us. Your feedback helps us improve where we might need to. Im sorry to hear that we're just now hearing about you being unattended to, instead of the night of your visit. Aside from Sales Advisors, we are fully staffed with Management. Had there been a followup to the "available sales page" or the someone coming up to meet with you, you would have had the opportunity to let us know of your concerns/issues. We are in the business of retail, we don't wish to lose any sale. Provided we might still have what you are looking for, we'd like to make sure you're in the right hands. Please call 908-704-0300 ext 118 for Michael Lasko - General Sales Manager

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  George Philbrick
  5

  I found the car I was looking for while deployed overseas. Bridgewater Acura worked with me to make the purchase happen even while I was away and the car was waiting for me months later when I returned home. They made the process simple, stress free and I think the car was priced very well. I am very happy with the car and the service.

• s

  sam casoria
  5

  I would like to thank Tina for all the hard work in getting me my 2006 Mustang! She and Scott are great, and made buying a car fun! I live on Long Island, and went to Jersey to buy a car, and VERY happy i did. Thank you Bridgewater Acura. Purchased my 2006 mustang 4 months ago, not one problem. This dealership is one of the BEST! It is almost one year since i perched my 2006 mustang, the car still runs great, and people still stare as i drive by ! thank you again Bridgewater Acura!

  Response from the owner

  Sam - Thank you very much for your 5 star review and kind words. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. We hope you enjoy your Mustang for many years down the road. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

• S

  Steve B
  5

  Continued impressive experience with this dealership, from whom I never even bought a car. They are classy, and actually looking out for customers, and to build rapport and relationships. Leased a Toyota six weeks ago, but brought car to Bridgewater Acura to discuss possible scenario of extricating myself from lease and leasing an Acura, which was car I'd originally considered leasing (from them). Dealt with Charlie Ovares, a salesman, who was as classy and real as can be. Very very impressive guy, totally genuine, his integrity was instantly obvious. Was clear immediately there would be no "bs." Then Sales Manager John Neals talked with me, same deal--classy, real, honest, crunched numbers with me and, as has been my previous experience with this dealership, he had my best interests in mine. That's as high praise as you can give a dealership, and so I give it--Charlie Ovares, seek him out for a great sales experience. John Neals--ask for him when you want to deal with a no-nonsense sales manager, a seriously good guy who's all real, no fake. This dealership has earned its great rep, and I will be doing business with them in the future.