A+ Federal Credit Union N Lamar Blvd, Austin

A+ Federal Credit Union Reviews

• G

  Gorilla Sports Lab
  1

  They are scammers stay FAR AWAY FROM THIS PLACE. Everyone should pull all their money out this bank and bank elsewhere trust me when I say this you’ll be sorry if you open an account at any of their locations. They lie about missed payments and they report payments as missed even if you pay them. They are the newest scam going on.

  Response from the owner

  Hello - I apologize for the experience you had with A+FCU. Please email me at [email protected] with more information, but do not include any confidential information. Thank you.

• T

  Tony Stark
  1

  When I opened my account I was told it was free because I have a child that goes to school in their district. Later on I found out there was a hidden $15 fee. Their customer service department is the horrible. First time I called they told me they couldn’t help me, refused to let me speak with a supervisor, and when I meantion I wasn’t pleased and should close my account, I was told, “maybe you should”. Because she wouldn’t help me with setting up my account with their app I decided to check my balance at a Bank Of America ATM and the fees for that posted over a week later. Now I have their banking app and I’ve noticed 5 different transactions that posted, disappeared, then post a week later on my account. These transactions were POS and online purchases so I don’t understand why all of the confusion. I tried to call their customer department today and answer around 20 security questions to authenticate the account, just for them to give me a long list of excuses. This is my first month with this bank and between the hidden fees, horrible customer service, and difficulty with managing my money, I feel I need to file a complaint.

  Response from the owner

  Hi Tony – I apologize for the inconvenience. Please email me at [email protected] so we can help you. Thank you

• D

  Directed Advocacy
  1

  It is so aggravating that these Credit Unions do not observe regular business hours. Because it is at a school location it is closed this week while most of us drive miles to get here thinking it's open! Maybe they should put a warning on their website or something on Google so that we know and we don't waste 40 minutes of our time round trip to get here.

  Response from the owner

  Hi Daniel- thank you for the review and the comment. We do update the HS branch hours on our website regularly. Whenever the school is closed, the HS branch is closed. We try to make sure the hours are updated on Google as well, but I will make sure this feedback is sent to the appropriate parties. Thank you again!

• B

  Billy Fletcher
  5

  As a credit union the rewards come full circle to the customers. Very goo interest rates especially for children and teen accounts for saving. Many locations and very good, knowledgeable employees.

• E

  Emily Pearson
  5

  I use shared branching and the tellers are always so friendly and super helpful towards me. I also love how close this location is to my apartment!

• C

  Casey Carroll
  4

  At first I thought the marker was incorrectly placed! The bank is located on the school.