A+ Federal Credit Union W William Cannon Dr, Austin

A+ Federal Credit Union Reviews

• M

  Marie Smith
  1

  I have to say I just don't know what these people do. So glad I do not bank with them personally. Professionally I have to put a deposit in their bank every month and I absolutely hate going there. Doesn't matter which location... more than a half an hour to an hour of my time will be wasted for a simple deposit of a simple check. The lines are always long, I guess they wait on one person at a time, and it takes them forever to wait on that one person. I will say there are worse banks out there but for actual service this one is pretty high on the "fail" list.

  Response from the owner

  Hello Marie - I apologize for the experience you had with A+FCU. Branch hours and availability may be impacted by staffing issues as a result of COVID. To check for branch closures or make an appointment if needed, we recommend visiting aplusfcu.org/locations.

• T

  Taytay Redd
  1

  This the worst place to have a car loan though. Take your business somewhere else. They charged me with a CPI and I been having insurance on my car since I got my car. I have never in my life been through so much until dealing with this company. They Not once tried to contact me about this situation or anything.. So to anyone looking please look else where, because I would hate for you to go through what I have been going through with this company; I only had my new car for 4 months now..

  Response from the owner

  Hello Taytay - I apologize for the experience you had with A+FCU. Please email me at [email protected] with more information, but do not include any confidential information. Thank you.

• A

  Arch Tx
  5

  My wife and I have had all of our car loans and home improvement loans with A+ since we moved to Austin in 1977. They have always given us great service, low interest on loans and cheerfully provided us with misc. services like notarizing documents. I keep a savings account and an IRA with them simply out of the loyalty they have earned, even though I have been able to get slightly better interest rates with other entities every since the recession.

  Response from the owner

  Hi Arch - thanks for your review and for being a member. Have a great day!

• D

  Dean Clark
  5

  A+ Federal credit Union has always been there to give me the best service in town. The rates are always competitive and I like the small-town feel of a credit union versus a regular bank. The location is convenient in Oak Hill parking is easy in and out.

  Response from the owner

  Hi Dean - thanks for your review. Have a great day!

• l

  l anime
  1

  Always go to this bank since it's near my house, everytime I go I tell them what I want and they keep telling me all this things I already know. Told them what I was needing and told them that I know what they need to do they kept asking why and just kept wasting my time.

  Response from the owner

  Good afternoon - I apologize for the experience you had with A+FCU. Please email me at [email protected] with more information so we can help you. Thank you.

• P

  Pascale Massaad
  1

  The worst experience I've had was yesterday 6/7/2017 , and I've been banking with this bank for over 10 years. Alex P. Was suppose to be taking care of us, only to give us the run around and push us out the door. It first started when my Aunt and I went in, it was my account and my login....but Alex decided to go to my Aunt first(she's Caucasian) I am Lebanese! Really, that is definitely discrimination because they all saw ME sign in...but continued to the White woman first! I went in to get a loan, he had absolutely NO IDEA how to answer the questions that we asked. Everything was referred back to what the "loan officer " could tell us. I came in to give this bank $4000 so I can build my credit, and tell me who wouldn't jump to that opportunity?! So if you are planning on going in, don't talk to Alex P. He ruined my experience at the Wm. Cannon branch!

• M

  Mariah J Brockett
  5

  My husband and I have used A+ for years, and this is our go-to branch. It's always a pleasant experience!

  Response from the owner

  Hi Mariah J - thanks for your review and for being a member. Have a great day!

• S

  Susan Shineldecker
  5

  Great customer service! Friendly faces and the staff has wonderful team work, which I appreciate. Ample parking

  Response from the owner

  Hi Susan - thank you for your review and for being a member! Have a great day.

• S

  Stephanie Hester Benold
  5

  Everyone is always friendly and helpful. I have never had anything but a good experience there.

  Response from the owner

  Hi Stephanie Hester - thanks for your review. Have a great day!

• C

  Cindy Wiewel
  1

  Slow, slow, painfully slow drive through service. Ridiculously slow.

  Response from the owner

  Hello Cindy - I apologize for the experience you had with A+FCU. Please email me at [email protected] with more information so we can help you. Thank you.