1st Source Bank S Front St, Dowagiac

1st Source Bank Reviews

• R

  Rebecca Hill
  1

  I typically go to the 1st Source locations in Niles, but since I needed to deposit my check and had class in Dowagiac I figured I would just stop by between classes. The lady running the desk had terrible customer service/ possibly an attitude problem. She was waiting on another customer and he needed his ID that was out in his truck, which was fine didn't mind, but I asked if I could fill out my deposit slip while waiting for him to return, a grabbed a pen out of the cup on the desk, and already had it in my hand and she said, "there's a pen in the cup on the counter over there." I'm like... okay I guess.. guess I'm not good enough for this pen. Then as I'm filling it out she says she can help me now, so I walk over and hand her my slip, and she asks if I have my ID. I wasn't getting money from my check, I was depositing the whole check with my cash tips of the week, so I say "The location in Niles never needs it to deposit." And she says "Well I don't know you" and I just look at her for a moment like... ??? And she says "So I can't give you any cash from it." And I'm like... "okay I don't need any" (I'm depositing 200 in cash if I needed cash out of the check I'd just deposit less what??) I'll try not to return to this location, I much prefer the Niles locations.

  Response from the owner

  Hi Rebecca, Thanks for being a 1st Source client. We're sorry to hear about your experience at one of branches. I will forward your message to the Regional Sales Manager and the Branch Manager. You should hear from one of them in the next few days. We appreciate your feedback as we continue to improve each and every day. *JC

• d

  dirtybongwater4678
  1

  if your poor they could care less, and they could care less if you have been with them for over 8 years. sad very sad. I will be closing both accounts and will never trust them again

• J

  Jeremy Cooper
  5

  Very wonderful staff here. They have been a really good bank for the past 5 yrs I have been with them.

  Response from the owner

  Hi Jeremy, Thanks for the review and for being a 1st Source client. We're happy to have you as a client over these last 5 years and we look forward to many more with you. I will forward your review to the Dowagiac Banking Center. *JC

• E

  Emily Smith
  5

  Always wonderful people to work with and help you anytime with all your banking needs