Honor Credit Union - Dowagiac M, Dowagiac

Honor Credit Union - Dowagiac Reviews

• S

  Sherry Martino
  5

  Kristen Lewis at the Dowagiac office was more than helpful. She was very polite and courteous and very knowledgeable. It was a pleasure working with her. She is definitely a great asset for Honor Credit Union. Thank u so much Kristen!!

  Response from the owner

  Sherry, we are so glad to hear that Kristen was able to help you with all your needs! We appreciate hearing this feedback and will be sure to pass it on. 😊

• G

  Greg Martin
  5

  Kristin has gone above and beyond any other bank. We opened a business Md personal accounts with multiple users and it took a few hours. I didn't feel rushed at all and she took her time going through all of my questions.

  Response from the owner

  Greg, we're so pleased to hear that you had such a great experience with Honor and with Kristin! Thank you for being a member! 😊

• M

  Michael Gould
  5

  Very pleased with the service Chris at the south haven branch provided during my auto refinance process.

  Response from the owner

  Michael, it's great to hear the Chris was able to help you through the refinance process. Thank you for choosing to work with Honor! Glad to have you as a member! 🙂

• L

  Leanna phillips
  5

  This credit union is awesome!! I have been with them for 5 years and have had a great experience with them. The customer service is out standing and the really do care for the members.

  Response from the owner

  Leanna, it is so great to hear that you have had a wonderful expereince with Honor! Thank you for being a member! 😊

• E

  Erik Larson
  4

  I applied for a HELOC loan to finish some home repairs before selling our home next spring. I was dealing with Jamie Maki. I tried to be patient, as every email I sent would go unanswered for days until I would send another email demanding a reply. If you are looking for a loan, do yourself a favor and don’t waste your time here. I am still waiting for info about cancelling the application, and what the excuse is going to be for the treatment I received. They did apologize and admitted they dropped the ball, but for me it just painted a picture of how they do business at Honor. Edit- this review is not intended for the dowagiac branch, I have no experience with them so I can’t speak as to the job they do. This review is directed at the heloc loan department, which I have no clue where it is located. Edit- just spoke with customer service and was assured the situation was going to be a positive experience from here on out. Really appreciated their attempt to make the situation right.

  Response from the owner

  Erik, we sincerely apologize for the recent experience you had while trying to process your HELOC application. A member of our HELOC team will be in touch shortly to connect with you on this matter.

• A

  Amanda Papczynski
  5

  Fantastic service. Kristen was wonderful, answered all my questions and was very informative. Thank you so much for the wonderful experience.

  Response from the owner

  Amanda, thank you for taking the time to leave us this review. We're glad to hear that you had such a great experience with Kristen!

• K

  Kenneth Creameans
  5

  Kristen was professional and listened to my problem. I was able to get the proper information and guidance towards solving my problem. Thank you.

  Response from the owner

  Kenneth, we're happy to hear that Kristen was able to help make sure you were all taken care of and create a positive experience with our team! Thank you for being a member!

• A

  Angie Ernzen
  5

  Could not be more pleased with Honor Credit Union! Janie Reifenberg is fabulous to work with and always gets things taken care of in a timely matter! Our PPP loan was flawless and her work with the community is amazing and we are lucky to have her. Kudos to Honor and the entire team!

  Response from the owner

  Angie, thank you so much for these kind words and sharing the experience you had with Janie! We will be sure to pass this on to Janie and our team. Thank you for being a member and trusting us to be your financial partner! :)

• J

  Jennifer Deuel
  5

  Service is very quick and friendly. I highly recommend!

  Response from the owner

  Jennifer, thank you for taking the time to leave us this feedback of your experience at our Dowagiac Member Center! We will be sure to share this with the team!

• S

  Stacy Murk
  2

  i Have edited my earlier review because they have made great strides in their customer service. One lady even knows me by name ☺️ I love her. (But there is still a slightly rude worker I won’t name names) I haven’t given 5 stars because the lobby could be more child friendly for the stay at home moms and it could use a public bathroom. Although while I was very pregnant they let me use the personal one thank goodness. Keep up the great work I keep coming back for more. First it was a checking account, then we refinanced our truck, next will be a credit line and home loan ❤️ Update on the home loan. Don’t let them talk you into running your credit if you’ve ever had a bankruptcy! Doesn’t matter how much you make or how good your credit is or if your bankruptcy was half a decade ago! It might only be 3 points it lowered our score but it takes 2 years to get that hard inquiry off . I’m not happy about this

  Response from the owner

  Hi Stacy, thanks for the feedback. We take member suggestions very seriously and appreciate you taking the time to share with us. If you have other comments or feedback you would like to share, please give us a call at 800.442.2800.