1st Security Bank Montesano St, Westport

1st Security Bank Reviews

• S

  Sun Surfer1776
  1

  Tried to change a $20 (that I withdrew from their outside ATM) into quarters, but the inside bank teller would not do it because I’m not a member of this bank. If this is the case, then there should be a sign on the outside doors that states “Members Only”.

• C

  Cindy Perry
  5

  Customer service at the Westport branch is outstanding! Staff is friendly, knowledgeable and always greats you with a smile! Shirley, the branch manager is always helpful and takes the time to answer questions to get you the information needed to make banking decisions for your personal and business needs.

  Response from the owner

  Hi Cindy - We are glad to help! Thank you for the kind words and review.

• W

  Westport Art Festival
  5

  The Westport branch takes care of all our needs as a small non-profit. I especially appreciate Shirley Urquhart - she’s prompt with her response and always provides good advice. It’s great to have a bank we can count on!

  Response from the owner

  We appreciate your feedback for Shirley and the Westport branch. It is great to know that the Westport Art Festival can count on us for your banking needs.

• I

  Idaho Fisher
  1

  You are not allowed to use their services unless you are a member of that bank you can’t even really go into the bank unless you are a member. That’s one way to get new people to come in.NOT

  Response from the owner

  Thank you for your feedback, Mr/Ms Fisher. Our team goes above and beyond to help non-customers with those things they are able to, and regrets not being able to help when it goes beyond the regulations our industry works under. We wish you the best.

• t

  t llama
  5

  Its the personal care knowing in person or by phone I'm being looked after. I appreciate being alerted there are better returns available that I should be looking into. Large or small investments are handled the same, that's rare in the banking industry. Thank you, Shirley and the staff at 1st Security, I know I placed my money in the right bank.

  Response from the owner

  Hi t llama - Thank you for the review for Shirley and team. We're glad to hear they are making sure you are in the right financial products for your needs!

• M

  Margaret Bianco
  5

  I had an amazing experience with a wonderful employee. Her name was Jana and her customer service was exceptional. I felt like family. She is the employee you want other employees to be like.

  Response from the owner

  Thanks for your 5-star review, Margaret, and we will let Jana know. Thanks for banking with us!

• T

  Teri Jones
  5

  The ladies and gentlemen who help us are amazing. Our Senior Parents Committee has an account. Shirley got all the paperwork ready for transferring from 2021 parents to 2022. We love this branch.

  Response from the owner

  We're so glad to hear that your transaction went well, Teri, thanks for banking with Shirley and the team in Westport!

• S

  Sarah Urquhart
  5

  The ladies at the Westport branch make everything so easy! They are always very friendly and go the extra mile for their customers, plus they are soo helpful when it comes to anything with accounts or loans! I really can’t recommend them enough! Top Notch!!!

  Response from the owner

  Hi Sarah - Thank you for taking the time to leave such a nice review for our Westport team. We really appreciate the recommendation!

• S

  Shawndra Westrick
  5

  Everyone at this branch is very nice and helpful. I’ve had nothing but good experiences when I’ve gone into the branch or had to call on the phone. Thank for always giving wonderful service.

  Response from the owner

  Thank you for letting us know, Shawndra!

• W

  Wendy Blake
  5

  LaWauna always goes above and beyond whenever I have had issues with our business account. She is such a pleasure to work with.