1st Franklin Financial W William Cannon Dr, Austin

1st Franklin Financial Reviews

• S

  SERENITY ETERNITY
  5

  Fast and Efficient kind and courteous! Rene and the team solve any problems I have wether it's with payment or anything & are a great at their job and I am satisfied & greatly appreciate Rene & the team of ladies and gentlemen that work there. I would recommend anyone to come here for service at The office 500 West William Canon Suite 426 in Austin Texas 78745. Thanks 1st Franklin Financial team at this location. I greatly appreciate you.

  Response from the owner

  It is great to know that we were able to provide you with the highest levels of service. Our objective is that every customer that walks through our doors feels the same about our Austin team.

• J

  Janie Rios
  5

  The team at this location are awesome. Always, there for me in time of need. Go see Laura! She is was so sweet and had everything ready for me. You all are the BEST! Thank you!

  Response from the owner

  Hi, Janie! We're happy to know you think so highly of our Austin team! We look forward to seeing you again soon.

• M

  Mark Rodriguez
  5

  Staff is really friendly and willing to help you with your needs. I was in and out and was able to be helped. I highly recommend! Thank you guys for helping me out in my time of need.

  Response from the owner

  Hi, Mr. Rodriguez! Thank you for taking the time out of your busy schedule to leave a review for our Austin team. We're so happy to have the opportunity to work with you!

• J

  Josh Simpson
  5

  I've been working with this loan service for almost five years and they are always great and fair to do business with. Thanks to to the wonderful staff here!

  Response from the owner

  Hey, Josh! We are very happy to read about your experience with our Austin office. It made our day! We work hard to keep our customers happy and love getting this kind of feedback.

• R

  Rita Anderson
  5

  I’ve worked with Jennifer for several loans over the years- she is friendly and helpful and always great to work with. Definitely recommend her and the whole team.

  Response from the owner

  Hello, Rita! Thank you for your continued loyalty as we serve you as the Friendly Franklin Folks! We hope to have the privilege of serving you for years to come.

• T

  Tomas Cano
  4

  Great people! Very patient and personable. Rates high but you can get quick cash in a pinch. Thanks Franklin!

  Response from the owner

  Thank you for your feedback, Tomas!

• J

  J H
  5

  Laura G was very friendly and professional. She’s always going beyond and always willing to help. I strongly recommend her and her team.

  Response from the owner

  We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service.

• L

  Lyndsey Romero
  5

  Jennifer is awesome!!!!! Always helps us out in a needed time!!!! Quick and easy.

  Response from the owner

  We thank you, Lyndsey, for choosing us to serve your financial needs!

• D

  Dana Cunningham
  5

  Very helpful. Have worked with me when I've been late on my account. Very nice people to work with.

  Response from the owner

  Hi, Dana! We're happy to know you are satisfied with our Austin team.

• A

  AngelJane Wiser
  2

  The first Franklin folks are kind and easy going however make sure of what you sign you may have refinanced instead of skipping a payment or RECIEVING a payment. They care not if you're aged or disabled.

  Response from the owner

  We would like to apologize for your disappointment with our Austin office. Please know that your feedback is important to us and we would like to discuss this matter with you. Please contact our Quality Assurance Department at 1-800-700-7943. Representatives are available Monday through Friday, 8:30am to 5:00pm EST.