1st Franklin Financial Burnet Rd, Austin

1st Franklin Financial Reviews

• C

  Cynthia Cantu
  5

  I wanted to share the experience last week when I called and and talked to Cindy and her manger Ruby, I explained my situation and how I would like to consolidate some of my debt and Cindy begin working quickly with her manger to see what they could do for me. Cindy listened to me with patience and understanding and the result was they were able to help me. The professionalism and dedication was admirable and I was there the next day and was able to get my business resolved within the same day after leaving there! It was amazing and I felt debt free from a few businesses and relieved! These two made it comfortable and easy when times are stressful! I highly recommend 1st Franklin Financial!

  Response from the owner

  Hi, Cynthia! From the start, we have made it our goal to hire team members who do everything they can to deliver an excellent customer service experience. Thank you so much for sharing your wonderful review!

• F

  Freddie Davis
  4

  I think this company would be a 5 if everyone was trained how to address their customers. Only one lady choose to call you by first name. I don't know about the other customers, but Cindy chooses to address me by my first name. I think this is unprofessional. Management and everybody else address their customers as Mister or miss. I think they are very professional and courteous. This company has helped me out and I still appreciate it. I've had an account with the company for quite a while. Miss Cindy and management put forth great afford to help me when I need it. I appreciate them and the company.

  Response from the owner

  Thank you for your feedback, Mr. Davis. We will let every member of our Austin team know that you prefer to be addressed as Mr. Davis.

• k

  k Vela
  1

  I do not recommend them. They will lie to you and try to get you to pay more than what you owe. I finished my first loan and when I tried to pay off my second loan they tried to say that I was past due $700 on my 1st loan ever after Cindy told me that I was completely done with my first loan before even getting my second loan and that was the reason I was getting another loan first of all because I finished paying it off. They even had a deal going on for the holidays that if you took out another loan you didn't have to make the last payment of 100 and now they're saying I owed $700 plus $500 on a loan of $500 something. Horrible. I always have issues with amount that is due. I even had to provide all proof from my bank when I made a payment one time because they were saying on their end the payment didn't go through so I reached out to my bank and got all proff. And now this. Smh. Horrible. Go to a different plan company if you need money. I will gladly erase this review if they fix their error saying I owe $700+ plus aside from my current loan h

  Response from the owner

  Thank you for taking the time to share your feedback. We apologize for any miscommunication regarding your accounts. We’d love the opportunity to speak with you about your situation. Please call our Quality Assurance Department at 1-800-700-7943 at your convenience.

• V

  Venesa Davis
  5

  Heather and the staff at 1st Franklin Financial are wonder. I recommend this financial institution to anyone needing a loan, they will make sure your needs are meet.

  Response from the owner

  Hello, Venesa! We're happy to know you think so highly of our Austin team.

• M

  Martina Pena
  5

  Customer service is great & friendly. Staff polite & explain everything every well. Will recommend to family & friends if they need any financial help. Thank you,

  Response from the owner

  Hello, Martina! Know that we are here to serve you and will always try our best to deliver an excellent customer service experience.

• r

  rekeiusiah paige
  5

  I love 1st Franklin financial they are awesome fast and quick , Heather Cindy and Ruby alexis are all awesome I recommend them friendly service🤗🥰☺️

  Response from the owner

  Thank you for recommending us in your review! We’re glad we made your experience with us a great one.

• J

  Jackie Williams
  5

  The ladies were very helpful and they ease my mind on other bills. They are very friendly and I love doing business with the company.

  Response from the owner

  Hello, Jackie! Your thoughtful review makes us proud and it helps other community members know what we are all about.

• K

  Kimberly Hutton
  5

  I am so appreciative of 1st Franklin Financial helping me with my needs. They are very understanding, I highly recommend if you need any extra help. (:

  Response from the owner

  Hi, Kimberly! We are so happy that we could help you with your financial needs! We hope to become one of your favorite companies to do business with.

• l

  larry perkins
  5

  Cindy is great! Have always gotten good customer service

  Response from the owner

  Hi, Larry! We’re happy to have the opportunity to serve you and appreciate your review!

• P

  PhillipNShawn Aranda Jr
  5

  When no one else could help me First Franklin Financial was there, They came through for me paid off two of my accounts consolidated into one smaller payments.

  Response from the owner

  We are so happy to know that our Austin team was bale to come through for you!