Zeal Credit Union Middlebelt Rd, Livonia

Zeal Credit Union Reviews

• S

  Silvestre Jimenez
  1

  I have called three times over the last four months and they will not answer the phone, after an hour on hold I just hang up. They tell you to send an email, but I emailed the address they keep spouting in their replies four months ago and still never received a response.

  Response from the owner

  Good afternoon, Silvestre. Thank you for taking the time to share your feedback with us. Our goal is to provide exceptional service and we would love to hear more and assist you with your needs. It seems like that email may not be working as it should. While we look into that, please use [email protected] with the best way to contact you and someone will reach out to you. Thank you.

• P

  Piller “OzTecha” Hika
  1

  You know I’ve been so entirely disappointed in the lack of flexibility found with this Credit Union. I’ve been a member since I graduated high school five years ago. My mother has an account, we have credit cards and got loans exclusively through this account. When we first inquired it was implied that you only needed an constant income and a certain credit score to get a home mortgage loan/equity loan. After years of paying off every loan and recommending dozens of people to their bank I’m still being rejected for not having a large enough income. What’s frustrating is that they won’t work with you when it comes to amounts over 5000. Personal loan for $1000? We need a detailed explanation of where the money is going and why you need it now but sure! Need $6000 because your electrical has not been updated since the 30s? Tough luck. I think I’m just done, I’m applying for med school in a few months and will need a new house regardless, I guess now I’m just going to be moving my mom in with me since I can’t fix up her home. But when I do I’ll just find a bank that’s open to legitimately helping out those that live paycheck to paycheck, even if you can’t give me what I ask for you could have always counter offered something smaller.

• A

  Amber Clark
  1

  Zeal is poorly named. Nobody at this place has any “zeal” or any desire to be an honorable institution. I have had my account with them for almost twenty years since they were Co-op. As Co-op they were fantastic. As Zeal they are terrible. Clearly it wasn’t just a name change, but ethos in which they act not like a credit union, but rather a shady bank. Twice I have had my debit card expire without a new one ever being sent out. This morning was the final straw. I sat on hold for 23 minutes before I spoke with somebody to get my now expired card replaced and was told that they didn’t even have a card on file for me because of a data breech that I was never informed about at which point they canceled my card and never sent me a new one. I was never notified of any of this. I am sure glad I didn’t have to face the embarrassment of being declined in a store due to their horrible treatment of clients. As of this afternoon I will be closing my account with Zeal and taking my money elsewhere. They don’t care about their customers. They don’t care about doing what is right. They care about making as much money as possibly by doing as little as they possibly can. I know the new credit union will welcome my money tand the loan interest they make off of me and will at least pretend to smile which is more than Zeal has ever offered with their terrible hours, terrible service, and terrible overall company. Do NOT give me the canned response of wanting to “reach out”. That should have happened before you canceled my card and didn’t let me know. Zeal….What a joke of a name.

  Response from the owner

  Thank you for taking our call this afternoon, Ms. Clark. We appreciate your feedback and hope the information was helpful to you.

• C

  Chanel Jasso
  1

  Service sucks they don't care to answer the phone I spent over an hour on hold yesterday and I even called today first thing in the morning and still sat on hold just for no one to answer the phone.

  Response from the owner

  Hi Chanel. As you can imagine, like in many industries, Zeal staffing has had its challenges. We are sorry that you are experiencing longer wait times as a result. Please accept our sincerest apology. Please know that we are passionate about providing you with exceptional service, and we recognize that every interaction is important. If you are still in need of assistance, please email us at [email protected] to let us know the best time and number to call and we will have someone contact you.

• l

  lovely Angie
  1

  Been a member since the 80s when my mother opener an account for me as a kid and used to love them. However, their wait times for a call, text reply or interaction have just gotten beyond acceptable (not just pandemic) and they make it difficult to get increase to withdraw from atm in situations where we can't get to a co op. Also because it is a pandemic and we are supposed to be limiting human contact, it only makes sense to make it easier for temporary increase to safe withdraws

  Response from the owner

  Hi, thank you for taking the time to share your concerns with us. We'd like to learn more about your experience and what we can do to make your next experience at Zeal, exceptional. Please kindly send us your name and contact information via email to: [email protected] so we can talk with you further. We're looking forward to speaking with you.

• W

  Will Smith
  1

  They take forever answering phone while people sit on their desk doing nothing. Called in the morning at 930am waiting and it's 10:00am and still nothing. They have plenty of people sitting doing nothing with no customers. Not on the desk where transactions are done the desks where they open accounts, they need to answer phones and earn their money. Instead doing nothing.

• D

  Diane Rensch
  2

  When this was Co-Op Credit Union the service was spectacular. Just this week Zeal, apparently had a security breach. They shut down all ATM transactions with out notifications to their customers. I receive a text with every transaction and I get email updates. Nothing was sent regarding the breach. Prior to me making a special trip to the Credit Union, I got the, pass around the customer around treatment on the phone and then I was flat out disconnected after 20 minutes of being on hold. I listened to their recording about "How Important their customers are" recording, roughly 15 times. Not only is my money being held hostage this weekend, with no notice of the breach but now I'm waiting for a new card and then a new PIN. I don't have a 9-5 job that allows me to play "Catch Zeal Open" games. The same thing happened to my niece, the same day. She didn't receive notice either. Very disappointed. Well here it is 6 days since I went to the credit union and I still haven't received my debit card .

• s

  scott boothyn
  1

  if you call no one will answer the phone. if you have a problem with your card your out of luck. it is impossible to get someone on the phone

  Response from the owner

  Hi Scott, can you please contact us at [email protected] with your preferred method of communication/contact information. Thank you!

• G

  Gail Michael
  1

  Totally incompetent tellers. It seems like there is always a new teller in drive thru who doesn't know anything. This must be a training facility. They must not put notes in customers files or they are too dumb to read them. I have been cashing an out of state check from a trust account/attorney for 5 yrs. Everything is OK for a couple of months, then a new teller and they refuse to cash it and insist on putting a hold on it. I have complained to the manager and received a form letter response. The teller always says they are not familiar with the check and they have to protect themselves if it's not good. Of course they aren't familiar with it because they are new. It's not a personal check but they don't have a clue. It clearly states the attorney's name and it's written on a trust. When I opened this account I was assured there would be no hidden fees. Now, all of a sudden, if I don't have $199.99 in my checking acct, I have to either put $5 in or they will charge ME $1 to cash a check when I have an account. So MY credit union is charging ME to cash a check. Very poor business. Today was the last straw with their ignorance. I'm closing my account and going else ware. I've had an online bank account for 3 yrs and have never had a problem. Zeal is a problem every time I go there. It would be worth it to pay a check cashing company to cash my checks. Too bad the 0 star option isn't available.

• B

  Benjamin Ploski
  5

  I had been putting off applying for more credit card capacity for weeks for no reason other than procrastination. When I finally went in, Lauren made the experience a blast, from her Matrix references to me joking around with her as well! Awesome bank all around, been a member since 2011, never had any issues with any staff members.