Yadkin Valley Motor Company, Inc. 2nd St, North Wilkesboro

Yadkin Valley Motor Company, Inc. Reviews

• A

  Andrew George
  5

  Really nice staff. Excellent place to buy a new vehicle. Staff will treat you really well. They stayed over with us to finish up the paperwork. Go check them out for your next vehicle purchase! You will not be disappointed.

• P

  Parker Henry
  1

  Service here is below average. They are understaffed and the staff they have seem like they could care less about customer relations. They struggled to answer phones, communicate about the status of my truck being serviced, and responding to voicemails. They had my truck for several weeks at a time. The first time, they put in a PCM and didn’t even look at the truck. When I picked up my truck, I had more lights on after having it towed there and lights I’ve never seen since owning the truck. It turns out they think the tow truck driver broke the wheel speed sensor hose and so when I brought it back the second time they fixed the part they put in which fixed the light issues. However, after taking several weeks to get that part in they never looked at other stuff. For instance, the coolant cap was half off and there was no coolant in the reservoir. And although they claimed it was ready to go it was out of coolant, cap half on. And even though the dealer had a few sales guys in there, I could not get a container of coolant or get topped nor could they have done that the entire time they had my truck which at this time had been a total of about two months. I have an F150 that I bought in 2015 with 30,000 miles and now it has 377,000 miles. They assumed that because of the high miles that it always has lights on which is not the case- I take care of my truck and plan on owning this for many years to come. I am shocked that this would happen in a dealer that showcases some beautiful antique Ford cars and one would think they would take pride and enjoy seeing a high mile truck come in. I am now regretting fully not paying the $200 to originally tow it down to Huntersville Ford. We moved here back in May and were hoping to build a great relationship with a local Ford dealer and now, I rather tow or drive my truck 2 hours away instead of letting them touch my truck again.

• M

  Micheal Wagner
  5

  Was treated like a valued customer from minute one. No pressure experience.

• S

  Sarah Laws
  5

  Needed a new battery for my car. Called them and they said bring it in and was in and out quickly. Very fair price. Great service department.

• J

  John and Celia Frye
  5

  Outstanding! Had an on the road issue with my vehicle. The service manager could not have been any more helpful. Truly amazing aid to a motorist in distress driving a Ford product.

• J

  Joshua Hyde
  5

  Man he has some of my favorite cars and they are awesome.

• E

  Earl Parsons
  5

  Great dealer no doc fees good prices Great staff

• S

  Sara Caudill
  5

  This is the most reliable dealership in regards to buying cars and getting service on your vehicle. I would never choose anyone else to work on my explorer. They go beyond the normal to make sure you are pleased and are safe. Proud they are in my home town. Please check them out.

• C

  Chad Reavis
  5

  Very good people, seemed to be very honest and the sales manager met us long after regular business hours just for our convenience.

• J

  Jay Gottuso
  5

  My wife and I came to the mountains on our anniversary on July 16th. On the way to our cabin my car blew a spark plug and we were stuck. I called Yadkin Valley Motor Company and spoke to the service department. They called the tow company, who were also awesome, thank you DJ. We got back down the mountain and asked about car rental and they told us that they had already contacted the local rental place and that they were sending someone to pick us up. They got my car fixed by Friday afternoon. Awesome experience.