WSFS Bank Montgomery Ave, Narberth

WSFS Bank Reviews

• R

  R L
  3

  They are nice enough here. They will notarize things for community members for free. Once I went here and felt uncomfortable because they called to check on me when I cashed a check for a refund from a realtor in the area. It wasn't a very large sum of money and I felt the teller called the person who wrote me the check because of how I looked. I complained and they said it was bank policy. I had never had that happen to me before at any bank ever. I have never gone back to that branch for any reason.

  Response from the owner

  Thank you for your feedback. BMT takes seriously your privacy and security. We would like to learn more about your experience. This forum does not provide a secure platform for responding with the details required. Please send us your contact information by completing the contact form on our customer service page at https://www.bmt.com/customer-service/ or by calling 610.525.1700. A BMT representative will contact you and address your concerns.

• M

  Madeleine Sheldon-Dante
  5

  This is an updated review from years ago. I have to increase my old rating because of a really amazing experience I had at the bank recently. I still feel the bank itself has some bad policies. Like, they added some new security measures, and as a result part of my money got stuck in an account that I couldn't easily access. But oh wow do the employees go above and beyond to take care of customers. Like, incredible. Fred is absolutely amazing. Fred spent all day helping me get into the account I was locked out of. I didn't ask him to do it. In fact, I didn't even know he was doing it. He just called me at the end of the day to tell me he had spent the entire day solving my problem and that it was fixed. With employees this good, you know the bank must be doing something right. If you go to Bryn Mawr Trust you know you'll be taken care of and valued, and that the employees there will always do their very best for you. Thank you, Fred. I really appreciate how hard you work to take care of customers.

  Response from the owner

  Madeleine, thank you for your candid review. And thank you for banking with us Royal for those 10 years. Every customer is important to us and I want to prove that to you. Please let me know what we can do to win you back! I will meet you wherever you wish so we can discuss your needs. Since 2013 we have improved our service, products and mobile tools and I hope you will consider giving us a second chance. Please call me at your convenience to discuss. Banking should be easy. Regards, Lars B. Eller EVP, Chief Retail Officer (484) 270-3017

• G

  Greg Nowell
  5

  I have been with Royal Bank for over 20 years and there's a reason for the longevity. Royal Bank customers are treated with friendly and knowledgeable service. I have worked with the bank management there on many an occasion and they provide great service from loans to simple transactions. We are within walking distance of the bank and keep a safe deposit box there as well.

  Response from the owner

  Thank you for the review, Greg. We value and respect the customers and communities we serve. Your kind review provides some validation that our customers appreciate our efforts.

• M

  Malinda Muzi
  5

  I've been banking here for more than 30 years and would be heartbroken to ever have to go to another bank. The staff is always first-rate, efficient and courteous, and the manager, Joe, does everything in his power to help when there's a problem.

• T

  Tim Davis
  5

  24-hour ATM inside and in the drive-thru. Staff is happy, courteous, and they always know your name.

• A

  Arlene Hockfield
  5

  Suf & Imran are perfect helpers

  Response from the owner

  Arlene, thank you for the positive review of your recent service interaction. Our banking, wealth management, and insurance teams work hard to provide a quality customer experience. They will appreciate learning about your feedback!

• T

  Trayce Robinson
  1

  Horrible, rude and dishonest customer service

  Response from the owner

  Hi Trayce, thank you for your feedback. We would like to learn more about your experience. BMT takes seriously your privacy and security. This forum does not provide a secure platform for responding with the details required. Please send us your contact information by completing the form on our customer service page at www.bmt.com. A BMT representative will contact you and address your concerns.