Wells Fargo Bank Levering Mill Rd, Bala Cynwyd

Wells Fargo Bank Reviews

• n

  nakia dawkins
  1

  Not very welcoming, not concerned about my account being hacked. Tried to give me the run around instead of listening to the problem. The white older guy (Jonathan) in consumer service has poor customer service skills and he’s rude. He kept talking over me while I’m trying to explain I’ve already did everything he was suggesting. All he kept saying was l can’t help you right now. This has been the worst banking experience ever. When customers come to a bank with a problem the staff working there is suppose to accommodate you & make you feel welcome & make you feel as if your problem is their problem. I definitely wouldn’t recommend anyone visiting this branch. Only person willing to help Brian

  Response from the owner

  I'm sorry to hear about your experience at this locations when you were going through such a a difficult time with your account. I'd like to connect you with a dedicated specialist who can look into these concerns with you. Please mention your full name, phone number, address, and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• D

  Dow Health
  1

  The worst branch to deal with especially Johnathan he’s so rude & no help at all ! He doesn’t even allow you to talk. He continues to talk over you, he has terrible customer service skills. I don’t recommend anyone using this branch especially if you have important business matters. They absolutely do not care about helping you at all !

  Response from the owner

  This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can forward your concerns to the appropriate team, please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• B

  Brian Allen
  1

  I went to this branch during the pandemic because it was the only one open around where I live. When I arrived the white teller refused to cash my checks. I asked her why & she said my address doesn't match the address on my checks. She never asked for 2 forms of ID or anything. She just returned my checks & repeatedly told me "you can not cash your checks here" so I left & went to another Wells Fargo that's was less than 2 miles away on city line ave. When I got to the teller on city line she immediately asked for 2 forms of ID, so I showed them to her. Less than 10 minutes later I'm walking out the door with $3100.. I definitely feel like I was being racially profiled.

  Response from the owner

  Hi there. I'm truly sorry to read you were made to feel this way when visiting this branch to cash a check. I want you to know we take this sort of inconsistency seriously, and I would like to take responsibility for making sure this is thoroughly reviewed and addressed by a dedicated specialist. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you sharing this with us and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• s

  sjucrewguy
  4

  I've never had anything other than a positive experience at this bank. The teller's have good attention to detail, catching things I've missed when depositing checks numerous times. They are friendly and patient in all my experiences, refer to me politely, and always ask if there is anything else they can do for me. This location also has a drive through ATM which is a plus since not a lot of WF locations do in this area. I've been happy with my experiences with WF and will continue to do business with them.

• R

  Rosalind Warren
  5

  I have been banking here forever because it is walking distance from my house. I've never had a bad experience. Everybody is super friendly and well-informed. I enjoy banking here.

  Response from the owner

  I'm so happy to read your review, Rosalind. Thanks for sharing these kind words and I'll make sure to forward your feedback to the appropriate teams. -Nick, Wells Fargo HL Social

• J

  JJ Cutuli
  3

  My experiences with tellers in the bank has always been good. However, I almost always am walking here after hours to use the ATM. The only ATM is a drive thru, so I often risk getting hit by a car so that I can do my banking!

• m

  maurita lee
  4

  I have been a customer with WF on and off through the years. Although I do not personally like WF bc of their policy's and such, I do like this branch and the employees in it. Whenever I go everyone is always pleasant and knowledgeable!

• A

  Allan Huacon Zambrano
  5

  Have a very good attention, I went to open a bank account and I had it in less than 20 minutes!

• T

  Tid Bits
  3

  A great place to stop and use the restroom.