WSECU Trosper Rd, Tumwater

WSECU Reviews

• J

  Jordan Jones
  1

  I use to love this place however now their service an hours leave a lot to be desired. They seem to be closed for every opportunity including at 3 o’clock in the afternoon. Everyone else was open due to the snow but they were close.

  Response from the owner

  Thanks for this feedback, Jordan. We're sorry we weren't able to keep regular business hours this week because of road conditions. Rather than put our staff at risk of an accident or injury, we made the tough choice to open late and close early. As a financial institution, we also have to ensure that we have enough employees on the premises for everyone's safety in order to be open. We hope these impacts will be few and far between, and appreciate your understanding!

• J

  Jessica Leasure
  5

  Love this bank always so helpful 😊 I highly recommend

  Response from the owner

  Thank you so much, Jessica!

• T

  Troy Jordan
  5

  The Staff at WSECU are the most professional, proficient and curtious individuals. I'm always greeted with smiles and waves from the entire staff! I would highly recommend WSECU to anyone considering a credit union. Thank you WSECU for a job well done!👍🏿

  Response from the owner

  Thank you for brightening our day with your kind words, Troy! We feel so lucky to have you as a member and look forward to seeing you on future visits.

• B

  Brianna A.
  1

  I've been a member with WSECU since I was a little kid but the way they treated me yesterday makes me want to close my account and go elsewhere. All I was trying to do was a simple name change now that I'm married and since WSECU doesn't feel like a Native American tribal card is sufficient enough for them I now have to waste my time to come back another day. My card has a photo of me, my signature, date of birth and address but the only thing he would except is a Washington state driver's license (which I haven't been able to get yet). I feel discriminated against for being Native American. It's a valid from of ID. It's sad that you can use a Native American tribal ID to get in the airport and travel but WSECU won't let me use it to simply change my name on my account with them.

  Response from the owner

  We're saddened to hear about your desire to close your account. We seek to treat every member with respect and courtesy. It’s clear we fell short this time and we sincerely apologize for that. It’s true that our list of valid ID for opening an account or changing the name on an account currently does not include federally-issued tribal ID. We strive to balance convenience for members with the recommended protocols that protect the credit union from the risk of fraud. That’s led us to require state issued ID or an equivalent as our go-to when ID needs to be presented. Your feedback illuminates that there may be cases, especially for current members, that merit a review and fresh look at how we handle them. In the meantime, we’d like to explore more options with you to accomplish getting your married name adjusted on the account. We hope you will give us another chance by returning to the branch when you have a few minutes to talk through this together. Thanks for your honest, candid input. We are taking it to heart.

• M

  Matthew Bedford (music2myear)
  4

  Decent bank. One of the bigger credit unions, so they might not offer all the special services smaller CUs offer. But still, they are friendly and accessible.

  Response from the owner

  If there is a particular service you'd like to see us offer in the future, let us know Matthew. We always appreciate getting recommendations from our members!

• S

  Scott Elliott
  5

  Lynn is awesome. She was a huge help dealing with a complex fraud issue on our account.

  Response from the owner

  We're not excited to hear you had to deal with fraud, Scott, but are thrilled that Lynn was there to come to your rescue. Thanks for giving her a shout out!

• B

  Benjamin Hensley
  5

  Quick and friendly service and i got free candy when i opened account.

  Response from the owner

  Thanks so much for the kind words and welcome to the credit union, Benjamin!

• M

  Michael Hall Owen
  5

  Fast and friendly, one of Tumwater's nicest CU's.

  Response from the owner

  Thanks for the kind words, Michael!

• C

  Cyndy Brown
  5

  Excellent customer service. Been with them over 20 yrs

• S

  Scott Tran
  3

  The layout is very odd. Which makes is unclear where the teller is.

  Response from the owner

  Thanks for the feedback, Scott! We appreciate your perspective.