WSECU Fairview Ave E, Seattle

WSECU Reviews

• H

  Hazel C
  1

  WSECU usually has great CS. Branch on Fairview teller 3734 was rude and questioned why I wanted my bills the way I wanted it. First of all it's non of you business and it's not your money to be asking how i want it. Do your job and give me the change i want. A teller should never ask you your reasoning for how you want you money.

  Response from the owner

  We're genuinely sorry our question came off as offensive, Hazel. We appreciate your feedback and will learn from it for next time.

• F

  Fantasy A (Fantasy A)
  5

  The best bank I ever go to every 2 weeks and the staff are very awesome and love me coming by when i deposit checks, cash, and using their coin machine! They deserved a 5 star rating and a Fantasy A Loves Me shirt printed by Fantasy A aka Alexander Hubbard himself which me and designed by my fan Len Enders! I love WSECU the most! Best service ever! Keep it up!

  Response from the owner

  Thanks so much for your rave review, Alexander! We definitely look forward to seeing you on your next bi-weekly visit!

• C

  Catty Oro
  5

  Fantastic customer service. I took out a boat loan a few years ago. Andrew was very attentive and answered all my questions and concerns. When there was an issue, we worked it out. I'm happy with my experience here.

  Response from the owner

  We so appreciate your review, Kate! Andrew is a gem and known for the care he gives every single member. Thank you for recognizing him!

• M

  MindaMichelle
  5

  I've been a member at this branch for 30 yrs, since I was a teenager teller! Employees stay, which is a testament to the way WSECU treats them. Member service is always friendly, efficient, & extremely helpful. Branch Manager Kathy P & long time employee Ray are priceless teem members!

  Response from the owner

  Hooray! This is awesome to hear. Thanks so much for sticking with us all this time, MindaMichelle. Goes to show that building a true relationship makes all the difference. Kathy and Ray are grateful for your kudos, and looking forward to seeing you next time you stop by!

• A

  Aurien Watson
  1

  I’ve been a client since 2011, have done banking in Olympia/Lacey as well as Seattle’s University branch, and I’ve always received stellar service. All employees have been friendly, respectful, and have been helpful beyond belief. Yesterday, I decided to stop by Seattle’s SLU branch because I was in the area. What a mistake. This my worst experience with WSECU. The rep acted as though he’d never seen a Black person before, I had to prompt him to ask me to verify my identification, and he seemed flustered in handling my simple transaction. And then he condescended to me in explaining how my particular transaction worked when it is obvious from my account history that I am well-versed. Needless to say, I will not be visiting the SLU branch again. It’s worth diving a few extra miles to the University branch to be treated anywhere near a valued customer. I recommend any other Black clients do the same.

  Response from the owner

  We’re sorry and disappointed to hear that this was your experience with us, Aurien. We value you as we value all our members, and it’s clear that we let you down in this instance. We’re here to serve all members at every location with respect and appreciate you noting that for years you’ve received great service. If you would like to discuss this interaction further with branch leadership, we’d be happy to arrange it. Meanwhile, please know that we take your words to heart, and we will look forward to our next opportunity to serve you and regain your confidence. Thank you for sharing your experience, Aurien, and thank you for being our member.

• C

  Chris Cooper
  1

  Don't waist your time! This is a horrible institution. It was good a few years ago but has become your standard bank doing bank things, lying and hurting people! Long story but you get a one star and that's to much!

  Response from the owner

  We're so sorry to hear things have gone south, Chris, and hope we can turn this around. Please call or send us a message with your best contact information so we can reach out and address your concerns. We hope to hear from you soon.

• K

  Keith Gormezano
  3

  Unless you are a member or a member of a shared branch (another credit union that lets WSECU members use their ATM machines), they will refuse to allow you to exchange $20.00 in U.S. Currency for four five dollar bills. There is plenty of parking in their parking lot.

  Response from the owner

  Hi Keith, you're correct that we're only able to exchange currency for members or shared branching members. This is because every transaction, even just an exchange of currency, needs to be run through an account so we have a record of it. We're sorry this caused an inconvenience for you!

• F

  Frankie Valentine
  1

  One woman who works here may be a Russian spy. She hates answering questions openly, and is very fake nice without actually helping you, and acts very manipulative. She'll pry into your business and tell you she's just trying to help you, but clearly isn't a genuinely caring person. Just gives us all a really cold, creepy feeling. Might sound paranoid but Maria Butina was undetected, too. Watch out for your personal info banking here.

  Response from the owner

  Frankie, the diversity of our team is something we take pride in. We are committed to fair employment practices and in providing equal opportunity regardless of race, gender, or nationality. We screen all applicants with due diligence and can assure you of the integrity of our team. We’re also dedicated to providing outstanding service to every member. If you have specific concerns that you believe merit further discussion, please call us so that we can respond appropriately at 800.562.0999.

• L

  Lianna Johnstone
  5

  Every time I call WSECU I get through to a person in 5 minutes. They are always friendly and helpful. I highly recommend WSECU for any banking or loan needs.

  Response from the owner

  Thanks for the great review, Lianna! It's a huge compliment to us anytime our members recommend us to others!

• J

  Jay C
  1

  Called four times and no one answers after 15 min's each. Need loan payoff notice. Sent email and no one has responded. I'd use a different bank.

  Response from the owner

  We're so sorry for the wait time you experienced, Jay. We've done some recent hiring to help alleviate our wait and turn around times and look forward to helping you in the future!