WSECU 6th Ave, Lacey

WSECU Reviews

• B

  Butterfly Butterfly
  1

  My second week having an account with them: I deposited a check the first day I opened my account and eight days later (six business days) it hasn't cleared. I wanted to call my banker, but after leaving a message he hasn't gotten back to me. Now I'm on my second attempt to reach a representative to answer my simple question. When will it clear!?..... I'm going to see if they're call back of my number is legitimate. I'm already reconsidering banking with WSECU!

  Response from the owner

  This isn’t a good first impression; we’re truly sorry. Our branch employee was out of office when your call was received, though they tried to reach out by phone and left a message upon their return. Check holds are common for newly established accounts, and we apologize that this wasn't covered more during the account opening process. Please feel free to connect with us by phone at 800.562.0999 during business hours, and we’ll take a peek on when the hold should be released.

• C

  Cats Cards
  1

  I've banked here for years and was very happy with their service before COVID. Then they sort of just went south and never came back. When the branches opened for service again, the old staff was completely gone and all new staff took their place. Honestly they appear to be equal opportunity hires because they have signs that say "in training" and they're both rude and incompetent. Where did all the happy, polite, competent staff go??? When you hire people based on something other than their competence, that's just another form of rac_ism. In addition, this past weekend there was a huge breach of their banking system which sent alerts to everyone's phones. Not one or two, but dozens of alerts for charges that didn't belong to them. In response to this, they closed down their online banking, mobile banking, and left their customers hanging. So we all had to cancel our debit cards. After two days (yesterday and today) we finally got our debit cards, but what a mess and they handled it incredibly poorly. We have over $100,000 in this bank, but we're already looking for a new credit union. This weekend was the last straw.

  Response from the owner

  We appreciate your membership over the years, Cats, and the chance to address your concerns. We indicate new hires are in training to set member expectations that they are working with a future rock star still learning the ropes. It can help explain why a transaction might take a little longer, for example. We’re concerned to see in your review what we think is an insinuation about the reasons a particular employee has been hired or their abilities. Our team is full of smart, dedicated, service-minded individuals and we are proud of having a diverse and inclusive workplace. We’re a better organization because of it. As for the service issues from the system update over the weekend, we’re truly sorry for the alarm and stress caused. There was no breach to our online banking system at all; the alerts were sent mistakenly during planned system maintenance. We are working hard to make things right for impacted members, including unblocking cards that were closed in response to the alerts. We’ve learned a lot from this event, and will do better next time.

• K

  Kathy Miller
  1

  This was the first time in the 30 years I've banked here that I was disappointed. I asked for 3 rolls of quarters, one for each grandson we are seeing tonight. She'd only give me 2. I drove to the Martin Way branch for my 3rd roll. They told me they'd have given me as many as I needed. The head teller at the other branch was on a total power trip. I'm going to the 5 star Martin way branch from now on!!

  Response from the owner

  We're truly sorry for the way this interaction unfolded, Kathy, and would like to provide some context as to why. Our Lacey Credit Union Center branch is unique in that it serves both WSECU and TwinStar members. There are limitations and practices at LCUC that may not apply at other branches, such as the coin roll limit. In an effort to serve members within the confines of how much coin we're allowed to order, due in part to the ongoing national coin shortage, the limit of 2 rolls of quarters was put in place. We hope you'll give our LCUC staff another chance to help next time.

• M

  Michelle McKeown
  5

  Extremely professional and friendly service. Different accounts and features were explained without pressure and the representative answered our questions.

  Response from the owner

  Thanks for taking the time to share your review, Michelle. We're so glad we could help and hope to see you again soon!

• A

  Alexander McHenry
  5

  I pre-emptively left a negative review about this branch and it turns out they were not at fault. I truly appreciate Rebecca and her hard work and helping us figure this out and apologize for the inaccuracy of the previous review. The customer service is second to none.

  Response from the owner

  Thanks for taking the time to update your review, Alexander. We're so glad we were able to talk things through!

• N

  Native Hill
  5

  Great customer service in person, on the phone. The app is very friendly user. Highly recommend.

  Response from the owner

  We're glad to hear we're hitting the mark in so many areas. Thanks for taking time to leave a positive review!

• R

  Ryan Parr
  5

  WSECU is the BEST credit union. Best bank. Nicest people in store and on the phone. Great people. I recommend them to everyone I know. I wouldn't trade them for any other bank/credit union.

  Response from the owner

  Thank you, Ryan! We happen to think you're pretty great too and so appreciate you recommending us to those you care about. We're just happy to be a part of your day!

• H

  Hugh Bowman
  3

  I wish the Bank was more accommodating during this Covid 19 I have a auto loan in which I’m down to my last 2 gs. And I’m trying to pay off so I can get rid. I don’t bank here so online is practically impossible now I sit in line in hope I can drop a payment

  Response from the owner

  We want to help, Hugh! If you have a payment due soon (within the next 30 days), we can look into the possibility of skipping the payment. Keep in mind, however, that doing so would actually extend the loan by moving the skipped payment to the end of the term, which won't help with your goal of paying it off ASAP. The best thing to do, if you're able, is to make extra payments to bring your principal balance down faster. Please do get in touch with us by phone if we can explore more options with you.

• S

  Stone Soul
  2

  We stood in this long line at the bank, and then found out they do not do business with coops there. By the time we found out, the bank was closing and we could not make it to another one. I was unable to get my rent money because they failed to advertise that they do not do business with coops.

  Response from the owner

  Thanks for reaching out, Stone Soul; we're sorry to hear this happened and that it caused an inconvenience for you. This branch is our only one that doesn't process shared branching transactions, due to it being both a Twin Star and WSECU branch. It's not uncommon for credit unions to have varying participation by location, so we recommend always verifying prior to making the trip. The best resource to use is this website, and you'll want to pay special attention to whether the location is listed as an ATM only, or full shared branching (teller service): https://co-opcreditunions.org/locator/?ref=co-opsharedbranch.org&sc=1

• J

  Judith Rotondo
  5

  Great. Been my credit union for many many years.

  Response from the owner

  Thanks so much, Judith! We're delighted to have you as our member for so long.