Wright-Patt Credit Union Woodman Center Dr, Kettering

Wright-Patt Credit Union Reviews

• J

  John Neace
  5

  Wright- Patt credit union is our credit union in Dayton. It's the best.

  Response from the owner

  Hi John, Thank you for the 5-star review and being a WPCU member!

• R

  Raye Hubbard
  1

  Hailey comes off like she racially profiles people because I can walk in bank alone and she'll give no problem. But let me walk in as an interracial couple or a mother of mixed kids. Promise it's some sort of problem with the transaction I come to make

  Response from the owner

  Hello Raye, Thank you for bringing your concerns to our attention. This is definitely something we would like to discuss further with you. Please email your full name and contact info to [email protected]. Our goal is to provide the best experience possible.

• R

  Ryan Ingram
  5

  I’m a huge fan of Wright-Patt Credit Unions. This is generally the most crowded location; however, this location houses actual tellers and not the virtual tellers. Despite the traffic, the service is great and the staff are very friendly.

  Response from the owner

  Hi Ryan. Thanks for taking the time to leave a user rating a some feedback. We're happy to have you as a member of the credit union!

• T

  T T
  1

  Had my account for over 5 years. Never over drafted or had any issues. Everytime I’ve called to speak with someone they’re so rude. Like their day has been so terrible already. When I go above and beyond and I’m happy and pleasant, no need to be rude like you hate the world. Going to close my account after I open a new one. WPCU is definitely NOT FOR THE PEOPLE!!!!!!!!! AVOID AVOID AVOID and to think I called just to get a replacement card as mine was expiring soon.

  Response from the owner

  Hi there, I want to apologize for your negative experience and help to make this right. Can you please send an email to [email protected] with your name, contact information and a little more about your experience so that I can escalate to the appropriate team? Thank you.

• S

  Scott Edgar
  1

  I hate to say negative things in reviews, but they have awful Customer Service. Why do they always only have one teller at the drive thru at lunch time on a Friday? Their policies are just as sleazy as most banks. I have been banking with then since 2010 and they still find ways to screw a person over. Time to find a new place to bank.

  Response from the owner

  Hi Scott, I am so sorry about your experience. I will definitely pass along your staffing feedback, but I want to hear more about your negative experience so we can make this right. Can you please send an email to [email protected] with your name and contact information? Thank you.

• J

  Julie Walker
  5

  Update: March 11, 2022 I deleted my double post about just how fantastic Wright Patt is! I had a dispute today and Marcus was OMYGOODNESS super kind and helpful! Sometimes companies don't understand what "cancelling" your accout with them! Thankful Wright Patt ALWAYS has my back! Thank you for listening and always providing TOP QUALITY CARE! ❤ MY CREDIT UNION

  Response from the owner

  Hi Julie, We are so glad we could help you! Thank you for being a member and the 5-star review! Please let us know if there is anything we can assist you with in the future.

• H

  Heather Pollitt
  1

  This banks ATM is REDICULOUS!! So slow, 15, 20 minutes just for a couple cars to go in front of you!! Tetrible!!

  Response from the owner

  Hi Heather, We apologize that you did not receive 5-star service. We always strive to be the best organization our members have ever experienced. Also, if the member center you are visiting has a PTM, you can use it as an ATM with a few added features. https://www.wpcu.coop/articles/did-you-know-our-ptms-function-as-atms

• z

  zac dunlevey
  1

  While i find the tellers very helpful when i visit the branch the loan dept. acts as if i am a small fish that don't deserve their loan . I have ran a lot of money through their institution and being denied a loan on a new truck is unacceptable especially since i have paid my current truck payment without missing a beat for the last four years. This loan would have been paid by automatic withdrawal with little to no risk . They have made it clear to me that they do not want my business.

• A

  A Williams
  5

  This member center is one of my top 3 "go to" coin deposits. When you have high volume charity coins to deposit monthly this member center is very accommodating. Each and every employee I have encountered at this location was friendly, helpful and professional. One lady even offered me the use of their cart to bring my bags in from the car. That made my day.

  Response from the owner

  Thank you A for the 5-star review and thank you for your membership!

• S

  Some Dude (dork)
  4

  I still can't deposit cash in their ATM (acts like it's going to work and then spits everything out at the last second) but otherwise I've enjoyed their service.

  Response from the owner

  Hello, we apologize for the difficulties you are having with ATM services. If you would send your full name and contact info to [email protected], we can help you get it resolved. We want to continue providing you with excellent service.