Wright-Patt Credit Union E Dayton Yellow Springs Rd, Fairborn

Wright-Patt Credit Union Reviews

• A

  Ashley Irvin
  1

  I have been going here for the last few years and using the shared branch banking feature as wright patt is open later than my actual bank and I can go there after work in time. During covid they stopped doing shared branch banking. They still haven't opened it back up. My bank said shared branch banking is open all banks are doing it except wright patt. So customers will change to their bank. Its very inconvenient for me and others who rely on this service. I love my bank and have no intention of ever switching but now I have to take time off of work to be able to make it to my bank in time when I need to cash a check or do anything. Super inconvenient to customers. I WILL not switch to wright patt especially after hearing they are the only ones not doing it. Im very disappointed and inconvenienced by this as I am sure many others are too.

  Response from the owner

  Thank you for taking time to post a review and share your frustrations. We appreciate your feedback and apologize for the inconvenience. As we face the current coronavirus (COVID-19) situation, our top priority at Wright-Patt Credit Union is to balance the safety and health of our partners, members and guests with our obligation to provide members access to their money. We are closely monitoring the COVID-19 situation and taking guidance and recommendations from national, state and local health agencies. We hope to have shared branching back up again soon. For the latest updates, please follow www.wpcu.coop/covid-19

• L

  Laura Strite
  5

  Big, bright, comfortable lobby. Has a coin machine - no service fee charged. Every employee with whom we've ever interacted has been helpful and friendly. Clean restrooms. Coffee service in the lobby is sporadic - wish they wouldn't put it out if they don't plan to keep the pot filled.

  Response from the owner

  Thanks for the 5-star review! Glad to hear you like our facilities and our coffee! We apologize for any coffee droughts and we'll be sure to share your feedback with our team at this location.

• W

  William Knall
  3

  Right now you must do all business at the drive thru. No inside business unless you have a appointment. It was.my first time at this WPCU member center and using the machine was a little confused but the tv camera to see and communicate with a teller. They have two machines so traffic backed up a lot. Took me over a half hour to get to the machine😵

  Response from the owner

  Hi William, We value your membership and apologize for your wait. With the continued increase in COVID-19 infections both within our community and at WPCU, we’ve made the difficult decision to implement changes to help reduce traffic within our member centers, impacting the wait times at some locations. For additional banking options to help skip the lines, consider making the most of our technology services: Mobile & Online Banking, Drive-Thrus, ATMs, and Call-24. www.wpcu.coop/locations

• K

  Kimberly Duran
  5

  I never like to write reviews, but I am so beyond happy with the help I got today. I accidentally withdrew money (and accidentally too much) from the account, went inside - explained everything. They walked me through my mistake, listened to me - never interrupted me; refunded the transfer fee from my mistake (thank you again) and were just so amazing. If you're looking for a bank, go here. I used to not believe in banks, a friend of mine recommended me here a year or two ago - I've never had a single regret about keeping my funds here. You guys are awesome

  Response from the owner

  Hi Kimberly, thank you so much for the five star rating and the kind words!! Our Member Center partner-employees will be excited to hear your comments!

• J

  J C
  1

  I used mobile deposit for the first time after being with WPCU for several years. I received an email a couple hours later stating my check was accepted. I looked on line at my account and it said 200 would be available the following day and the remainder the day after. I proceeded to schedule some bill payments for the following day after my account said the money would be available. When the money didn’t become available the day it still says it would be on my account I called to check on the issue. The lady told me the money would be available the following morning. I waited until noon and it still was not available. I called WPCU again and they told me there is a 7 day hold . They placed the hold the day I called in when the full amount was supposed to be available. Not from the deposit date . My bank account still says the full funds will be available two days ago. This is very misleading and inappropriate for the bank to trick people into non sufficient fund fees . And the embarrassment of a returned check. Very disappointed with the lack of personal service and consideration. DON’T BANK AT WPCU . They have gotten too large and lost that personal touch . This check was from my retirement account and was not hand written. No reason for a 10 day hold . I have never deposited or bounced a check before. I would recommend going to a smaller credit union with shared banking if they don’t have enough locations.

• S

  Stephanie Fischer
  5

  I love this location so much. Everyone has always been helpful and friendly. Yesterday Renee Yeager helped me set up a new account and I just wanted to brag on how awesome she is! Great personality and super helpful and friendly. She was very thorough in explaining everything to me. She is definitely an all star employee. I am excited to be banking at Wright Patt now!

  Response from the owner

  Hi Stephanie. Thanks for taking the time to leave us a 5-Star Review and the kind words. We appreciate the kind words!

• C

  Chey Chey
  1

  I have been a member for over 15 years. I have never felt like less of a member until yesterday. I’ve always bragged, promoted, recommended WPCU. I’ve always felt the value as a member ...up until yesterday. The person I spoke with Saturday was very rude, condescending, and could careless of the situation that occurred. The delivery and her approach during my time of need was appalling unacceptable and non-representative of WPCU standards. I am seriously considering changing credit unions. She stated she was being transparent and if that’s the representation of WPCU, I am highly disappointed. She was very crass and lacked customer care. I am left wondering why I do I bank with WPCU? I could see if I was disrespectful...but I wasn’t.

  Response from the owner

  Hi Chey, We see you have re-posted your review onto several different pages. Please email [email protected] with your full name and preferred phone number and so that we can follow up with you for more information.

• J

  J Sch
  1

  Very upset that Wright Patt Credit Union is allowed to participate in shared banking but won’t service anything in regards to it bc of Covid-19 restrictions. Funny thing is that I went into 2 different Credit Unions and they both continue to do allow shared branching with WPCU members. I guess it’s a sign of respect but if we can’t bank at WPCU, then their members should not be allowed to have that ability either. Belly starred... which ones are we???

• E

  Elemental E
  3

  Today I came in to grab some monies in the form of two $50 bills, and while I'm sure that the woman with blonde short hair meant well, (There was no name tag to identify this person) and was seemingly friendly. When receiving my money it was placed on the counter and not in my open hand. Also, I was not offered an envelope. Small things, however this could become an issue with others, whom like a certain degree of professionalism, especially me for when I return. This short-haired blonde lady is not to be confused with Connor. Connor is fantastic and enjoyable to work with.

• M

  Marjorie MyselfNi
  1

  On 9-17-21 I did send a email. Today 9-20-21 and still no response. Also, I checked my spam folder and nothing there.

  Response from the owner

  Hi Marjorie, I apologize that we have not been able to connect with you. Janel Cole did reach out to you and left a VM to contact her directly for assistance. Please give her a call at 937-912-7021 at your earliest convenience, thanks!