Universal 1 Credit Union Esquire Dr, Beavercreek

Universal 1 Credit Union Reviews

• C

  Cleon Combs
  1

  I deposited over six hundred dollars in cash through the ATM at the Beavercreek branch to my credit union, Atomic credit union. The amount that was credited to my account didn’t match, so I complained to U1. They said I have to go through my credit union, they can’t do anything because I’m not a member. My credit union said it’s their ATM, we can’t do anything, so weeks later the money showed up in my account. I called my credit union and they told me that U1 found their mistake and sent the money to Atomic, which went into my account. However, weeks later, U1 contacted my credit union and they said they made another mistake & they need the money back, so my credit union gave it back. Neither credit union contacted me, just pulled it out right after I paid my bills. This sent me into a negative balance. My credit union waved their overdraft fees, because I wasn’t contacted before they pulled the funds. But I’m still out of $127.00 that U1 lost during this transaction. I will never deposit any funds cash or check through ATM again, especially through U1.

  Response from the owner

  Thank you for your message. We take member service very seriously and strive to provide a positive experience for all. We would like the opportunity to discuss this issue with you, so please provide contact information and we will have a member of our management team reach out. If that is not comfortable for you, please contact our eServices team at 937.225.6800 option -0-.

• A

  Aaron Olson
  1

  I would put Zero stars if it was possible. Do not go here. They will hold your money and accounts hostage. They neglected to tell us of the 9 business day hold on new account deposites and when we asked if they could verify the checks that we deposited from our employers they said no. We have utility bills and a mortgage riding on those checks having cleared and they still wouldn't help us in any way. DO NOT USE THIS BANK. Especially if you have anything important riding on it.

  Response from the owner

  Aaron, Thank you for your message. We take member service very seriously and strive to provide a positive experience for all members. We would like the opportunity to resolve this issue with you, so please provide contact information and we will have a member of our management team reach out. If that is not comfortable for you, please contact our eServices team at 937.225.6800 option -0-.

• m

  matzpimp
  2

  This used to be a great bank but I've been havin major problems with them lately. A few months ago I sent them a check through the tube drive-through in the girl tried to act like she was taking $300 out of my acount and I had to make it a point to tell her and she said she made a mistake. Then just today I had to call them because they tried to over draft me after I put a check in the night deposit Box Wednesday night so they got at Thursday morning. I make credit card payments on Friday and they tried to overdraft it. They got it fix but it was still a pain in the butt.

• A

  Alexander R. Jaruk
  1

  Do not have their updated hours of operation registered with Google and they have entire days of the week, today included, that they simply are not open!

  Response from the owner

  Alexander, Thank you for your message and we apologize for the mistake you are seeing on Google search results. If you're referring to our Beavercreek, OH location, the hours listed show Tuesday is open from 10 AM - 1 PM, which is correct. However, it is drive-thru only on Tuesdays. The lobby is closed on Tuesday and Saturdays. Again, we apologize for the inconvenience.

• K

  Kimberly Wolfe
  5

  Wonderful customer service. Far more understanding than Chase bank (who had messed up our request three times). I highly recommend this U1 location!

  Response from the owner

  Kimberly, Thank you for your kind review! We appreciate the feedback and your membership.

• J

  Jessica Weaver
  1

  Very rude associates, and the manager is just as rude if not more so. We had to use this location for a sister bank to deposit, never again will come back to this location, we will find another location that is sister to our bank!

• J

  Jonell Esparza
  5

  Nicole is awesome! She went out of her way to help us get what we needed to title our Rv. Thanks U1 .

• D

  Diana Mingo
  5

  I've had only positive experiences. Love the service.....

  Response from the owner

  Ms. Mingo, thank you for your kind review! We appreciate the feedback and your membership.

• B

  Brad
  1

  Poor customer service and very unprofessional.