Wright-Patt Credit Union Kingsridge Dr, Dayton

Wright-Patt Credit Union Reviews

• K

  Koltin Clark
  5

  Always clean and they have some of the best customer service I’ve ever had from a bank and no lines ever feels like your getting treated like a king

  Response from the owner

  Hi Koltin, We are glad you always receive a 5-star experience, thank you for being a WPCU member.

• C

  Christy Cridlebaugh
  5

  Although it has been hard to see whom I needed at times, they have always been VERY helpful, sweet and done everything they can to help me. My favorite branch.

  Response from the owner

  Hi Christy, Thank you for the 5-star review! We are glad you receive excellent service from Wright-Patt Credit Union and we look forward to assisting you in the future.

• A

  Ana Maria Douglad
  1

  I went to the branch by the Dayton Mall on Tuesday June 8 to see a financial advisor. They were not able to get his schedule to give me an appointment but they told me they’ll call me to give me an appointment. It’s June 17th and nobody has called me. I called the 800 number and they transferred me to the branch retirement center. It was 3:30 and nobody answered. I left a message. Not being able to talk to my branch directly when I need it it’s totally unacceptable and I am very unhappy to the service they are giving me. Ana María Douglas

  Response from the owner

  Hi Ana, I am so sorry to hear about your experience and want to help make this right. I will reach out to the Mad River Member Center to have them follow up with you. Could you please pass along your full name and contact information to [email protected]? Thank you.

• R

  Rex Harris
  5

  Always professional and fast service. My favorite branch.

  Response from the owner

  Hi Rex, Thank you for the 5-star review. We are always happy to provide the best experience possible for all our members.

• A

  A Williams
  5

  This is one of my favorite locations. Although it can be extremely busy it goes smoothly. I feel comfortable bringing in my high volume charity coin deposits. Each and every time I have been there the employees & managers are friendly, professional & helpful. Thank you and keep up the great work.

  Response from the owner

  Thank you A for the 5-star review and thank you for your membership!

• C

  Cloudly Moonlight
  5

  I was good great customer service

• A

  Angela Addington
  4

  One of the better locations. Ample parking. The tellers all stand at kiosk type areas so there is no barrier between you and them. It's a more personal approach. Offices are nice for when you meet with a rep to help set up an account or change something. Bathrooms available here as well as a drive thru and ATM. Easy to find and see from the street. Lines can get very long here.

  Response from the owner

  Hi Angela, thanks for the good review! Have a great day!

• P

  Powershift Matt
  5

  Absolutely awesome things to say about this place. Walked in yesterday to my 1630 appointment to open a new account. By 1710 my account was open, my check caused, debit cards on the way and the whole nine yards. Lindsey was immensely helpful, extremely knowledgeable and very friendly as well as professional. The whole experience was top notch.

  Response from the owner

  Thank you for the five-star review, and for calling out the partner-employees that assisted you!! We greatly appreciate it. Thank you for being a member!

• H

  Herb Saddler
  5

  Been there for years never had a problem. Recommended them to other people and they got accounts also. So far not a problem for them also, I used to deal with garbage banks. This bank right here is great.

  Response from the owner

  Hi Herb. Thanks for taking the time to leave us a 5-Star Review and the kind words. We appreciate the feedback and your choice to be a WPCU member!

• L

  Lunch Towel
  2

  The staff is real nice but if you ever have to call the customer support, you better have at least an hour to sit on hold. And DON'T EVER select "we'll call you back" because literally never once have anyone ever called me back. As a financial institute one would assume access to your account might be somewhere on their list of priorities but you would be mistaken. Such a glaring defect in what would rather be a great bank. Banking 4/5 Customer service 1/5.. if ya get anyone to talk to you.. other wise 0/5 it never happens.

  Response from the owner

  Hi Lunch, thank you for taking time to share your feedback. I'm concerned that you haven't been receiving your call backs in a timely manner. We'd like the opportunity to talk more with you so that we could share your feedback with our leadership team. Please email [email protected] with your full name and preferred phone number and we'll follow up with you for more information.