Wright-Patt Credit Union W Park Sq, Xenia

Wright-Patt Credit Union Reviews

• C

  Cassidy Coonrod
  1

  Worst bank ever their atms are horrible. I went one time and deposited $500 and it didn’t put it in my account so I had to file a dispute to get my money back, and then I went again another time and it did the same thing where it didn’t put my money in my account and it wouldn’t give me my card back I am switching banks as soon as possible I have never had this many issues anywhere else I do not recommend

  Response from the owner

  Hi Cassidy, We are sorry to hear your experience with WPCU was not satisfactory. Our team would like to discuss the issue further with you. Please send your full name and contact information to [email protected] and a member of our team will reach out to you.

• T

  Teri Munger
  4

  Not a fan about calling a corporate number for assistance when I am at a specific location. I used a drive-through ATM & incorrectly inserted my debit card. I had trouble pulling it out. Without driving away to seek assistance inside, I called the 800 number. Even though the service provider was kind and helpful, all she could do was email this location notifying them of my issue. Waited a few minutes, nothing. Finally, I left my vehicle to walk into the center where a friendly associate caught my attention and quickly provided assistance. All is well with the world now. I will pay closer attention next visit.

  Response from the owner

  Hi Teri, thank you for the feedback. We want to make sure our member center partner-employees are able to focus on the members that are in front of them, which is why we don't have specific location phone numbers. That being said, the partner-employee you spoke with on the phone should have been able to try to reach someone at that location via phone instead of email. I will pass along your experience so they can use it as a learning opportunity. Thank you for your membership!

• J

  Jennifer Schultz
  1

  I feel like there customer service lacks. The outside ATM are my money and it’s like no one even cares about getting it back to me. I called and told them and did what I was suppose to do by filing a report with Visa.The Assistant manager said I would have it back in 24 hours and it’s still not there. It’s going on day 3 and nothing. Not happy at all and thinking about looking into another credit union.

  Response from the owner

  Hi Jennifer, I'd like to help connect you with someone who can investigate this situation and provide further assistance. I'm also concerned that you experienced poor service and I'd like the oppotunity to share your feedback with our leadership team. Please email your full name and phone number to [email protected] and we'll give you a follow up call. As a reminder, please do not post your email, phone number, or other personal or account information online.

• M

  Mick Tackett
  5

  I went through the Drive through for the first time to make a payment. Ladies came out to clean keypads and screens so I asked how to do payments with the information I had. Computers were updating at the time so she explained what was going to happen when the system came back on and then suggested I put payment in the Night drop (the other lane) so she went to the Depository and got an envelope for me. When they processed the payment, Bailey called to let me know they received and processed. Thank you so much.

• R

  Randall Worthington
  2

  I would not recommend using this bank. They will charge you an overdraft fee anytime they can even when you deposit a check and they place a hold on your money. Go to Huntington Bank they will do you right.

  Response from the owner

  Thank you for taking the time to leave us feedback and the user-rating, Randall. We do apologize for any fees you may have been charged that you don't feel are justified. If you could send us more information to [email protected] we'd be happy to look into this with greater detail to determine why fees were charged. Again, thank you for taking the time to leave us this feedback.

• D

  Dave F
  1

  I need to deposit money in my sister's account. But I cant because the drive thru is only open. You guys need to hurry and open the lobby.

• R

  Richard Roush
  5

  Nice bank, hard to call. Must go in or use auto teller.

• V

  VANDALIZM aka BANGFIELD 413
  5

  ...by far the best bank, quick lines,& very professional. Not a bank I've visited from back home would even compare 2 Ohio's very own Wright-Patt

  Response from the owner

  Hello! Thank you for taking the time to leave is the 5-Star review and the kind words! Thanks for being a loyal WPCU member!

• M

  Mike Moore
  1

  Really tired of spending 2 hours per week in the drive through line

• o

  omalee fent
  5

  Always successfully helped which includes both inside help and outside ATM. Thank everyone involved!

  Response from the owner

  Thank you for the feedback and kind words!