Workers Credit Union New Athol Rd, Orange

Workers Credit Union Reviews

• D

  David Gatautis
  1

  Horrible bank since they switched to automated. Horrible customer service. I have no problem with automated tellers, but the one's at WCU are awful. I went to deposit $500, the machine kept me waiting for 10 to 20 minutes with no way to get my card or money back and there is no number to call and no assistance after the branch is closed, which was open when I started the transaction. The machine finally gave me my card back and a receipt that said there was a technical error and my deposit could not be returned. Customer service was very unhelpful and said there was no record of the transaction. Also, the ATM still appeared to be functioning after rather than going off line. This is beyond technical difficulties. It's border line criminal. I suspect I will get my money back, but I am not looking forward to the process.

• A

  Andrew
  1

  This is the worst, and by far least-communicative bank I have ever dealt with. I've found it nearly impossible to get a response from these people - assuming that people are, in fact, still working there. The management of this place seems to have no clue whatsoever how to run a bank. It appears they're attempting to automate, WAY before they're ready to. I'd recommend staying well away from WCU.

• M

  Micah Stratton
  1

  I hate the new ITM machines! No service whatsoever. I can not get help over the phone, or in person at the Orange Workers Credit Union. I have been with them for 22 years, and now I need to find a new bank.

• i

  its betteroutdoors
  1

  Went for a loan and was approved for $5,000 but they were very unhelpful and Unwilling to help me out with loan. I went to DCU in Fitchburg and got great service and a $14,999 loan check and bank account same day

  Response from the owner

  Thank you for your review. We take feedback very seriously and would like to learn more about your experience. Please email more details and your contact information to [email protected] at your earliest convenience.

• J

  Joel Cameron
  1

  I've always had great experience with workers however, the new tellerless system is awful. 100% of the time I end up needing assistance. I'm 33 and am tech savvy enough to understand what to do. I couldn't imagine the frustration of older or less computer literate individuals are having. 0 stars and I'm considering moving my accounts

  Response from the owner

  Thank you for your review. We value your membership and take feedback seriously. Our Orange branch manager reached out to hear your concerns directly and offer assistance, and hopes to hear back from you at your earliest convenience. Thank you again for the feedback.

• S

  Sean Roraback
  1

  I went in to update info on my account. Haven't used my checking acount in a year and half. I walk in and everything is automated. Not one teller in the room. I'm not a fan of this. I turned right around walked right out. I'll get another bank account somewhere else.

• D

  Donna Anderson
  1

  I have called my bank twice in the last 4 days to resolve an issue with a charge. I was on hokd for over 10 minutes before i spoke with a represenrative. When i finally was able to speak to someone she put me on hold for another 15 minutes then we were disconnscted. When i called back same scenario. No resolution. On the second day i called and was on hold for 4 minutes before a rep came on...not bad. I told her the issue, again on hold for 6 minutes then dusconnected..

  Response from the owner

  Thank you for your membership and for your feedback. We apologize for falling short in our commitment to providing excellent customer service. We take member experience very seriously and will use this information to help make improvements.

• M

  MIke Vorce
  5

  Best bank ever. I have been a member for over 20 years. Never had any problems. Will be a member for another 20 years. Friends tell me horror stories about there banks and I tell them to try workers credit union. Best bank ever. Thanks.

• g

  gary amiro
  4

  I bank there and like this bank. Not sure about the new automated machines yet

  Response from the owner

  Thank you for your membership and for your feedback! We invite you to stop in the branch so we can show you how Video Teller ATMs can help make your transactions quick and easy. And, we’ll show you how to video chat with a live teller if you need help. Have a great day!

• H

  Heidi Leblanc
  5

  I like the new virtual banking system, easy and quick.

  Response from the owner

  Thank you for the five star review, Heidi! We're glad to hear you like our new Video Teller ATMs. :)