Willy Herold Automotive Warm Springs Rd, Columbus

Willy Herold Automotive Reviews

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  Tony Clay
  5

  Saw a Ram truck on autotrader that I wanted to look at. I went in with pre-approval from my credit union took look at the truck. Test drove it for 15 minutes by myself, and the next morning came in with a check and bought it. The truck was priced below bluebook and NADA and they were incredibly friendly every step of the way. They stayed late the first day to fax information over to my bank and everything! I would 100% recommend Willy Herold.

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  Jeremie
  5

  Great place to buy a vehicle. Most of the vehicles I have owned have come from here. I like to deal with salesman John Long.

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  Terry Smith
  1

  Went to buy a 2010 Lexus is250 and my dad had co-signed with me. Received a call an hour and half later telling me I was approved and we could go further with paperwork the next day. Two hours later and I receive a phone call saying that they would no longer approve it. Honesty obviously does not live here or telling someone the correct information isn't a policy either.

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  Warren Church
  5

  Honest, courteous and professional... One can't ask for more. Used cars with "real" prices, no need to dicker and sweat out a fair price. Excellent service after the sale. They show respect for customers and the customer's money.

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  Christopher Boutwell
  1

  Bought a car from them that came with a bunch of issues, some of which were simple that should have been fixed before I bought it but they said there was no way of knowing if it was their fault or my fault so I was responsible for them all. Purchased their warranty which the salesman kept pushing because it supposedly covered so many things, but after paying over $1000 into it, it never covered any of the issues I had. The service department is incredibly incompetent - on two separate occasions I took my car there for an issue, and had to take it back a week later because they didn't fix it. I called in about an issue on a Saturday and one of the techs told me it was a common issue with a different model and he could fix it for me. He poked around for less than 10 minutes and said my model didn't have the same set up and would have to bring it by the following Monday, and he charged me $100 for that. After complaining about it, they were only willing to refund $50 of it. The following week after that, the problem started happening again (because the tech forgot to take a tab off a replacement part, according to the receptionist) so I took it back in on a day the service department was closed, and spoke with one of their salesmen about it. When he found out I wasn't there to buy a car he seemed really uninterest in my problem and basically shrugged his shoulders and said I could just take my car elsewhere to get it fixed if I wasn't happy. I've had nothing but bad experiences with this company and can't recommend them to anyone.

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  Angie McLain
  5

  The service department is truly friendly and courteous. I leave there knowig that they have my best interest in mind and feel like they are taking really good care of my needs. I highly recommend them!

  Response from the owner

  Thank you so much Angie for your kind words! We strive each and every day to provide our sales and service customers with a level of satisfaction above and beyond expectations! We look forward to serving your automotive needs in the future!

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  She Law
  4

  You won’t find any other company that takes pride in their work and their cars! They are the most honest company I know

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  Tracy W
  1

  Darnell Smith how I wish I had read your comment prior to stepping foot on to this car lot, located at 4320 WARM SPRINGS RD. It is VERY apparent that racism oozes just below the surface of W.H. and J.L. I purchased a car from this place almost a month ago and have yet to receive the 2 remote keys that I was promised prior to the transaction. Instead I was given 1 key that had obviously been rigged just enough for it to work. Secondly, the tire pressure light came on within days of driving the car off the lot. My daughter took the car back for them to take a look at it. She was told the sensor needed to be replaced and it would cost $70. I spoke with Willy and asked if they would take care of it, given the circumstances, to which he agreed. I received a call from the Willy yesterday, told me to have my daughter bring the car by, so that he could program the keys (that we've been getting the run around on for the last 3 weeks.) She gets there within 45 mins of the call and he's gone. She was told by the workers that his wife had made him come home. I received another call from Willy this morning, telling me I could come back today, so he could program the keys, but to call first, which I did. I get there, give the key to one of the shop workers (rude) he pulls the car to the shop. In the meantime, I'm sitting waiting, Willy passes by me SEVERAL times and pretends not to see me, did not say a single word. Finally, when he was finished with the key (not keys,) because he messed up the first one. He told me he would have to order another one, now that he knows what he's doing... I proceeded to tell him how rude the people there are, including him for walking past me at least 10 times and not acknowledge me with a simple hi. He in turn tells me he didn't know he needed to speak and that I'm the rude one. He goes on to tell me that he did me a favor by stopping cutting grass, to come in to help me. Wow, really Willy? A favor? Is that what you call it. I was thinking more along the lines of, you were doing your job. As I was leaving (still short 1 key) Willy tells me he "was" going to fix the sensor as a courtesy, but since I said he was rude, he's not going to fix it. What real MAN goes back on his work? How evil and unprofessional is that? Willy, if you're able to sleep at night, treating your customers this way, then have it at, but just remember, God has the last say in every situation.

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  Luna Moody
  5

  Great customer care service y’all are de best!

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  Cindy Lehman Dunning
  5

  Wonderful friendly staff that take pride in the cars they're selling at a reasonable price. They offering house financing as well.