William Ryan Homes Chicago N Plum Grove Rd, Schaumburg

William Ryan Homes Chicago Reviews

• S

  Sailesh Vajrala
  1

  Horrible experience after closing the house, My house floor is buckled from day one, when we addressed this issue at the time of closing the site engineer has said that he would make sure that it will be done the very next following day and asked us to sign. From there the things got worst with the floor, there are humps and uneven surfaces all over the wooden floor and besides that my carpet floor on the upstairs is starting to make noise whenever we walk, my 2 year kid wakes up instantly whenever we walk close to him sleeping due to the noise. And when some one turns on the shower tap on the first floor, the noise can be heard at the main entrance door down stairs that’s how bad the quality is. When I addressed all these issues with William Ryan they make you wait and doesn’t respond. The site engineer Mike has done a very bad job here

  Response from the owner

  Sailesh, We apologize for the issues you have experienced and the delay in getting this repaired. I just spoke with our warranty technician and he confirmed that your floor repair is scheduled for Friday, May 27th. In reference to the carpet and shower issues, we were not aware of them so our warranty technician will be calling you today. Please utilize our online portal for any issues so we have record of service requests. Thank you!

• M

  Mandy Pettit
  5

  We are in the process of building our forever home with William Ryan homes and have had so much fun doing! They have been very accommodating with everything going on this year! We are also out of state and have been able to do many things virtually which has been a life saver! Their homes are beautiful with open floor plans and tons of great features offered! Go check out the Savannah community and meet Montana! She is so much fun to work with, and has made this process so great for us!! We can’t wait to move in!

  Response from the owner

  Mandy, thank you so much for your review and we are so happy to hear that we made the process easy for your family!

• A

  A. Realcustomer
  1

  I am a homeowner and am very disappointed in William Ryan Homes. They do not want to take responsibility for their product. They ignore the facts and instead try to blame the homeowner for issues caused by their lack of communication and subcontractors. They will do anything they can to avoid paying for repairs to correct their own work, including asking your new neighbors to spy on you. When I pull into my driveway after a long day at the office, I feel embarrassed and angry about my home instead of proud of what should have been our dream home. After all of the money we spent on our home and overpriced upgrades, we expected we would be treated with respect and as valued customers. We have a serious complaint with our home that is clearly not our fault, and we have evidence to back that up. Because William Ryan Homes doesn't want the expense of making it right, we have been called liars and our attempts to contact them for resolution are now being ignored. I have escalated my problem as far as they will let me, and that person says it's a business deal and not to take it personally. However, since it is my home and my hard-earned money, and I am being accused of not being truthful, I do take it very personally. I have spent so much time and energy trying to get them to do what's right and fix the mess that they made. I cannot recommend this builder and wish I had found more real customer reviews when I was researching prior to buying a home from William Ryan Homes. I feel compelled to alert others to my negative experience so that they can make an informed decision.

• M

  Michael Johnson
  1

  I closed on a house with William Ryan Homes on December 28th 2017. Prior to my closing I had a final walk through a few days before closing and the day of closing. The home had issues that was put on a "punch list" some of these items could not be completed prior to closing and I received a document called "Pre-Closing Homeowner Orientation" which is a punch list that has items they corrected, items that would be corrected later due to weather delays and items that were back ordered. I have been in the house now for over 6 months and I am STILL waiting for some of these items to be completed. I still need William Ryan Homes to replace a cabinet in my kitchen that was the wrong size and was also damaged, and I am waiting for them to paint my exterior trim that had very thin coat or in some areas has no paint at all. They also have to caulk the exit for the sub-pump around the siding as that was never completed. Anthony is no longer responding to me and giving me excuse after excuse. Saying the cabinet originally came in damage, then after he said it came in okay he would be out here end of April or may to replace it. That time came and then he stopped responding. I called the main office and spoke with Dawn who told me she would find out and call me back. She must have called Anthony because he then texted me saying he would be out the week of June 18th or at the absolute latest the week of June 25th. It is now past that time frame and Anthony is back to not responding to me, and I called the main office and left a voicemail with no response. This doesn't even go into issues about the overall quality of their finish work, front and garage door not lined up properly and having drafts, so they put cheap rubber shims that only last a few months before getting destroyed. Hardwood floor scratched and scuffed up from contractors, stair rails all scratched and beat up, hardwood floor has a spot that is cut from the contractor cutting to far into a piece around a corner. Cabinets with chips and scratches all over them. Tiles all uneven and not lining up, driveway flaking/cracking already after a few months because they poured it late November when it got down to 25 degrees at night. This being my first home I purchased I was very excited about the whole process. William Ryan Homes motto is "We make it easy." The whole process has been anything but that. I am extremely disappointed with the quality of the house I received and William Ryans follow up or caring after I took possession of the house.

• B

  Breanna Allen
  1

  This company is a scam and I do not recommend anyone to do business with them. They will do whatever they can to sell you a house and they will even lie to do it. Even took over 2 year to get screens that were promised well before closing. Do not trust this company.

  Response from the owner

  Dear Breanna, We are sorry you feel this way. We have the utmost respect for our customers and do strive for customer satisfaction. Please call us at (847) 995-8700 ext. 310 to discuss any unresolved issues. Thank you

• D

  Dushyant Sharma
  5

  Beautifully designed homes and the agents are great in working with you find your dream home

  Response from the owner

  Dear Dushyant, Thank you for the 5 star review and kind words regarding the sales agents! We are here for you should you have any questions!