White River Credit Union Garrett St, Enumclaw

White River Credit Union Reviews

• T

  Taylor Jenkins
  1

  Absolutely horrible customer service. The manager is completely rude and if I could give 0 stars I would. Do NOT ever go to this bank. Sound Credit Union is much better.

  Response from the owner

  Hi Taylor, just saw your review and we're sorry to hear you had a bad experience. We hope that you will reach out to us with your concerns so that we can make it better for you and others in the future. Thanks!

• D

  D. JL
  1

  This credit union is the worst banking establishment on the face of this planet. A family member passed away, without any legal documentation they locked all of the banking accounts( because they said they have to follow the law) to this day they still haven't received a cert death certificate. It took months of a legal fight with their legal dept just to get payoff amounts to two loans. To PAY them their money. This hassle with WRCU is a sick and complete joke of a professional banking establishment. They have NO respect for the families or the death of their deceased member.

  Response from the owner

  We are always sad to hear when we learn a member has passed away. We are sorry for your loss. Through these difficult times we try to make it as easy as possible for the family, however there are regulations we must follow. We are sorry that we could not make this process easier.

• R

  Ryan Hulsey
  5

  This is an amazing credit union with some of the best staff you could ask for. The online banking tool is amazing, and there's also 24/7 online loan approval. Highly recommend.

• N

  Nathan Pigott
  5

  Extremely helpful stuff who made me feel welcome and appreciated! The moment I walked through the door I was greeted with a smile and hello, and only had to wait a few minutes til I was promptly helped with setting up an account by incredibly helpful tellers. The atmosphere is very friendly and professional with a personal touch that was very welcomed. Could not recommend them enough to everyone else looking for a credit union to join!

• D

  Deanne Smith
  5

  I have been with white river credit union for several years. Love it. Very helpful friendly people. Always help with and isuess i may have. Thank you so much Deborah Buttz / Nichols

  Response from the owner

  We love hearing from our members! Thank you Deanne! We strive to provide exceptional member service and we're always here and able to help!

• W

  Wolfman0o
  5

  Have been banking here for well over 10 years, Have had 3 car loans and personal loans great bank, great customer, service awesome staff.

  Response from the owner

  Thank you for the kinds words! We think you are awesome too!

• k

  kat howboutthat
  1

  Wait time to speak to an account manager was abysmal. I didn't expect much after entering because the staff was very rude and I felt like I was the subject of the whispers and titters. Maybe it was because they were dressed so unprofessionally, they might have been in their seahawks PJs, that the casual attire affected their behavior. perhaps the management should disallow casual Thursday's and enforce actual suits. You can't run with the big guys if you look and act small time. Shameful. I left, did not even bother opening an account. why would you trust people who can't dress for success handle your hard earned cash? Sending this one down the river, no oars.

• C

  Christopher Alexander
  1

  30 dollars for a one time ACH to pay my brand new car loan. That is more than an overdraft fee from USAA. 30 DOLLARS to make a 230 dollar payment.

  Response from the owner

  Thank you for reaching out to us. Taking care of our members is our highest priority! We do have multiple ways for payments to be made and we would love to talk with you about those options. We will be reaching out to you.

• D

  Danyell Burwell
  5

  We were members here for years until we moved out of the area. They are the best! Truly care about their members past and present. Thank you for your help today Michele, we appreciate you.

  Response from the owner

  Thank you so much for your kind words Danyell! We love our members past and present and hope you are happy at your new financial institution. Just as an FYI our mobile app has remote deposit capture (deposit a check with a photo!) to make our convenient, friendly service available anywhere! Thanks again Danyell!

• M

  Mike S
  5

  Super duper friendly, good service and some of the best interest rates around. Not the best for getting a boat loan, but definitely worth financing a car through.